Telco Customer Support

Benefits
Pulled from the full job description
Parental leave
Employee assistance program
Annual leave
 
Full job description
This is your opportunity to step into the Telco industry and take your career to the next level.

As part of our team, you’ll be the go-to problem solver for our residential customers, supported by comprehensive training that sets you up for success and career growth.

In this call-center role, you'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.

Join a team where your potential is recognised, and your future is full of possibilities!

Internally referred to as a Customer Service Consultant.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a
B Corp Certified company
, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our
Pledge 1% commitment
,
sponsorship programs
and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by
HRD magazine
.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $10+ per month
20% off our Mobile services
Day to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
Working in 8-hour shifts in our call centre, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.
We require all candidates to commit to working 37.5 hours per week (full time hours).
Familiarity with the telco industry is preferred but not essential
Background or strong interest in the world of IT and tech
Background in accounts or customer service
Moderate computer skills and basic data entry
Effective communication, consultation, and empathy
How will you support our “Why?
Meet our customer service standards and targets
Address technical and account assistance requests via various channels
Meet customer service standards and call handling targets
Attempt to diagnose and resolve non-service related cases
Handle conflict resolution and escalate complaints when necessary
Follow standard help desk and account procedures, and privacy laws
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at
careers@team.aussiebroadband.com.au
 
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