Verified Job
Healthcare
Technology Experience Analyst
Healthcare
#36216
Remote / WFH
Bupa
Job Description
Have you ever wanted a career with purpose?
Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. In New Zealand, we are making a difference through our 40 care homes and 35 retirement villages. You’ll be part of an inclusive culture where you can make a difference while growing your career. It’s a big call. But imagine the impact you could make.
Where you’ll make an impact
This is a contract customer focussed role, based in our Porirua support office where you will be ensuing our users have a point of contact, and you will be responsible for providing IS support services for our ICT environment.
Where you will make an impact
Managing and overseeing the ServiceNow platform and Service Desk processes for efficient ticket management
Act as the primary contact for People Systems and Property Technology technical support, including CCTV and Nurse Call systems
Coordinate scheduling and triage for technical support requests
Maintain stock management and the Configuration Management Database (CMDB) for accurate tracking of assets
Diagnose and resolve hardware-related issues for computers, laptops, printers, phones, and other peripherals
Install, configure, and maintain hardware components to meet user needs effectively.
Provide clear technical assistance and support to users, guiding them through troubleshooting steps
Maintaining comprehensive documentation of incidents, solutions, and configurations to build a knowledge base
Facilitate continuous service improvement initiatives, focusing on end-user automation and documentation updates on SharePoint
About You
Proven experience in IT Support Services, ideally in a healthcare or similar environment, via phone and onsite
Proficiency with Microsoft Desktop Operating Systems and Office application suite
Proven experience in service management tools, particularly ServiceNow, and familiarity with ticket management processes
Knowledge of stock management practices, CMDB management, and project coordination
ITIL, to at least foundation level
Computer building and troubleshooting skills at hardware and software level
Excellent communication and interpersonal skills for relationship management
Strong customer service orientation
Highly self-motivated and directed with ability to work as part of a team
Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. In New Zealand, we are making a difference through our 40 care homes and 35 retirement villages. You’ll be part of an inclusive culture where you can make a difference while growing your career. It’s a big call. But imagine the impact you could make.
Where you’ll make an impact
This is a contract customer focussed role, based in our Porirua support office where you will be ensuing our users have a point of contact, and you will be responsible for providing IS support services for our ICT environment.
Where you will make an impact
Managing and overseeing the ServiceNow platform and Service Desk processes for efficient ticket management
Act as the primary contact for People Systems and Property Technology technical support, including CCTV and Nurse Call systems
Coordinate scheduling and triage for technical support requests
Maintain stock management and the Configuration Management Database (CMDB) for accurate tracking of assets
Diagnose and resolve hardware-related issues for computers, laptops, printers, phones, and other peripherals
Install, configure, and maintain hardware components to meet user needs effectively.
Provide clear technical assistance and support to users, guiding them through troubleshooting steps
Maintaining comprehensive documentation of incidents, solutions, and configurations to build a knowledge base
Facilitate continuous service improvement initiatives, focusing on end-user automation and documentation updates on SharePoint
About You
Proven experience in IT Support Services, ideally in a healthcare or similar environment, via phone and onsite
Proficiency with Microsoft Desktop Operating Systems and Office application suite
Proven experience in service management tools, particularly ServiceNow, and familiarity with ticket management processes
Knowledge of stock management practices, CMDB management, and project coordination
ITIL, to at least foundation level
Computer building and troubleshooting skills at hardware and software level
Excellent communication and interpersonal skills for relationship management
Strong customer service orientation
Highly self-motivated and directed with ability to work as part of a team
