Verified Job
Content Writer
Technical Writer
Content Writer
#731255
Remote / WFH
QuickSync
Job Description
Role Overview
As a Technical Writer, you will own and maintain product documentation across QuickSync platforms. You will work closely with Product Managers, Developers, QA teams, and Customer Success to deeply understand features and convert technical workflows into easy-to-understand documentation.You will be responsible for ensuring that every feature, enhancement, process, and system update is documented clearly and consistently.
Key ResponsibilitiesProduct Documentation
Create, maintain, and update:
User manuals
Feature documentation
Product guides
Help-center articles
Knowledge base content
FAQs
SOPs and workflow documents
Implementation and onboarding documentation
Feature Documentation
Work with Product and Engineering teams to understand new features and product updates.
Document feature functionality, workflows, configurations, dependencies, and use cases.
Convert technical concepts into simple, customer-friendly language.
Release & Change Documentation
Prepare release notes for product updates and new feature launches.
Maintain version-controlled documentation for product enhancements and bug fixes.
Cross-functional Collaboration
Partner with:
Product Managers for feature understanding
Developers for technical accuracy
QA teams for workflow validation
Customer Success teams to identify recurring user questions and documentation gaps
Implementation teams for process documentation
Internal Knowledge Management
Build and maintain internal documentation repositories.
Standardize templates for documentation across teams.
Ensure consistency in terminology, style, and structure.
Content Quality & Usability
Simplify technical concepts without losing accuracy.
Use visuals, workflows, screenshots, diagrams, and examples to improve understanding.
Continuously improve documentation based on user feedback and product evolution.
Required Skills & QualificationsMust Have
2–5 years of experience in Technical Writing, preferably in a SaaS or software product environment
Excellent written English and documentation skills
Ability to understand technical product workflows and convert them into user-friendly content
Experience creating:
Product documentation
Knowledge base articles
User manuals
Release notes
SOPs
Strong attention to detail and documentation accuracy
Ability to work with cross-functional teams and gather information independently
Good to Have
Experience documenting SaaS, ERP, Healthcare Tech, HRMS, or workflow platforms
Familiarity with API documentation basics
Experience with tools like:
Confluence
Notion
ClickUp
Jira
Document360
Help-center/knowledge-base platforms
Understanding of product lifecycle and software development workflows
Experience creating visual documentation (screenshots, process maps, flow diagrams)
Pay: ₹400.00 - ₹700.00 per hour
Work Location: Remote
As a Technical Writer, you will own and maintain product documentation across QuickSync platforms. You will work closely with Product Managers, Developers, QA teams, and Customer Success to deeply understand features and convert technical workflows into easy-to-understand documentation.You will be responsible for ensuring that every feature, enhancement, process, and system update is documented clearly and consistently.
Key ResponsibilitiesProduct Documentation
Create, maintain, and update:
User manuals
Feature documentation
Product guides
Help-center articles
Knowledge base content
FAQs
SOPs and workflow documents
Implementation and onboarding documentation
Feature Documentation
Work with Product and Engineering teams to understand new features and product updates.
Document feature functionality, workflows, configurations, dependencies, and use cases.
Convert technical concepts into simple, customer-friendly language.
Release & Change Documentation
Prepare release notes for product updates and new feature launches.
Maintain version-controlled documentation for product enhancements and bug fixes.
Cross-functional Collaboration
Partner with:
Product Managers for feature understanding
Developers for technical accuracy
QA teams for workflow validation
Customer Success teams to identify recurring user questions and documentation gaps
Implementation teams for process documentation
Internal Knowledge Management
Build and maintain internal documentation repositories.
Standardize templates for documentation across teams.
Ensure consistency in terminology, style, and structure.
Content Quality & Usability
Simplify technical concepts without losing accuracy.
Use visuals, workflows, screenshots, diagrams, and examples to improve understanding.
Continuously improve documentation based on user feedback and product evolution.
Required Skills & QualificationsMust Have
2–5 years of experience in Technical Writing, preferably in a SaaS or software product environment
Excellent written English and documentation skills
Ability to understand technical product workflows and convert them into user-friendly content
Experience creating:
Product documentation
Knowledge base articles
User manuals
Release notes
SOPs
Strong attention to detail and documentation accuracy
Ability to work with cross-functional teams and gather information independently
Good to Have
Experience documenting SaaS, ERP, Healthcare Tech, HRMS, or workflow platforms
Familiarity with API documentation basics
Experience with tools like:
Confluence
Notion
ClickUp
Jira
Document360
Help-center/knowledge-base platforms
Understanding of product lifecycle and software development workflows
Experience creating visual documentation (screenshots, process maps, flow diagrams)
Pay: ₹400.00 - ₹700.00 per hour
Work Location: Remote
