Verified Job
Customer Support / TeleCaller
Technical Transition Change Manager
Customer Support / TeleCaller
#695168
Remote / WFH
Job Description
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Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
1,000+ jobs
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People also searched:
Employers: Post a Job
Estimated start date: Wednesday, 01 July 2026
Initial contract duration: 36 months.
Extension Term: Any number of periods not exceeding 12 months in total.
Experience level: Manager - EL1 equivalent
Location of work: ACT
Working arrangements: Onsite-The primary office is in Canberra, working remotely from an alternate location (including work from home), and/or flexible work arrangements may be considered. Any approval is at the sole discretion of the Buyer.
Maximum hours: 7.5 hours per day
Security clearance: Able to obtain NV1
RFQ closing date: Monday, 16 March 2026
Job details
Change Managers coordinate activities and communication in order to ensure project objectives are met and sustained. They focus on the people aspect of change including changes to business processes, tools and technology, job roles and organisation structures.
Key duties and responsibilities
The Services, delivered in collaboration with and under supervision by nominated personnel, include, but are not limited to, the following:
Work collaboratively with stakeholders in planning, developing and executing change initiatives across the department
Develop and implement comprehensive change management strategies;
Develop and implement communications strategies and methods to deliver sustainable results;
Develop change management plan based on business demand, challenges and implications. The change management plans including communications, trainings, stakeholder engagement, and impact analysis;
Develop training and delivery to stakeholders;
Evaluate project plans and identify change initiatives required for successful project execution;
Deliver specific risk treatment plan to mitigate business risks and concerns;
Perform change readiness assessment to determine feasibility of implementation and present the results to business units;
Monitor and report the business readiness, adoption, benefits realisation and utilisation of change initiatives;
Identify performance gaps and provide corrective actions;
Provide information and assistance to business units in executing the change initiatives through a variety of channels;
Provide and implement communications strategies through Digital Adoption software solutions;
Engage and influence stakeholders at all levels to drive change adoption;
Assess change impacts, readiness, and risks, developing mitigation strategies;
Provide expert advice on change management best practices and methodologies;
Drive the execution of communication, training, and engagement plans;
Align multiple concurrent change initiatives with organisational priorities;
Act as primary contact to address any issues and queries on change management and training activities;
Collaborate with project teams, executives, and business units to ensure smooth transitions;
Monitor, track, and report on change management effectiveness and adoption;
Support employees in navigating business and technology transformation;
Work effectively in a project team environment and with stakeholders in a sensitive operational domain;
Provide knowledge/skills transfer to other team members; and
Record and maintain files/information in accordance with the requirements.
As part of the services, the seller must ensure the specified personnel:
Maintains currency in information technology processes and technical knowledge through ongoing professional development.
Establishes and maintains effective business relationships and professional networks.
Contributes to and implements improved ICT practices and procedures.
Works effectively in a small team environment, and wider Command environment.
Remains accountable for accurate completion of work within timeframes and quality requirements, shares own expertise with others and guides and mentors less experienced buyer employees.
Technical skills
Technical skills including but not limited to:
Experienced IT Change Manager with a proven track record of leading large-scale technology and organisational change initiatives within complex environments. You thrive in dynamic settings and excel at engaging stakeholders.
Deep expertise in change management frameworks and a hands-on approach, you bring the ability to develop tailored strategies while ensuring practicality and effectiveness.
Experience within large and complex IT environment
Pay: $130.00 – $145.00 per hour
Benefits:
Work from home
Work Location: Hybrid remote in Canberra ACT
Start of main content
Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
1,000+ jobs
Clerk Assistant
Parliament of Australia
Canberra ACT
Visits Officer
Parliament of Australia
Canberra ACT
Visited 1 day ago
ICT VIP Support Officer
Department of Agriculture, Fisheries and Forestry
Canberra ACT
Food and Beverage Attendant(Full Time)-National Convention Centre
Crowne Plaza Hotels & Resorts
Canberra ACT
Parental leave
Birthday leave
Visited 4 days ago
Audit and Compliance Officer - APS 4
Australian Taxation Office
Canberra ACT
View similar jobs with this employer
Viva Leisure - Reception & Administration Officer - Canberra HQ
Viva Leisure Group
Greater Canberra ACT
Parental leave
Gym membership
Free fitness classes
Company car
Free snacks
Visited 4 days ago
Case Manager
QBE
Canberra ACT 2601
MH Recovery Worker The Way Back Support Service
Woden Community Service
Canberra ACT
Employee assistance program
Salary packaging
Operations Manager, Positioning Operations and Support Centre
Geoscience Australia
Canberra ACT
Casual Receptionist - National Convention Centre
Crowne Plaza Hotels & Resorts
Canberra ACT
Visited 4 days ago
Flip Out Majura Adventure Park - Several Positions
Flip Out Adventure Park
Canberra ACT
Visited 1 day ago
IT Service Desk Officer
Australian National University
Canberra ACT 2601
Visited 1 day ago
Van Driver
Australia Post
Fyshwick ACT
View similar jobs with this employer
Butcher
Capital Meats and Poultry
Fyshwick ACT
Salary packaging
Visited 4 days ago
Picker/Forklift Driver
Worksforyou
Mitchell ACT
Visited 1 day ago
Finance Officer
Empirical Solutions
Canberra ACT 2600
Parental leave
Apprentice Landscaper
Park Landscapes Pty Ltd
Canberra ACT
Visited 1 day ago
Veteran Pathways Program
Bluerydge
Fyshwick ACT 2609
Master Scheduler
Sprinx Pvt. Ltd.
Canberra ACT
Work from home
Experienced Residential Cleaner — Contractor Partnership
The Cleaning Giants
Canberra ACT
Visited 4 days ago
Technical Transition Change Manager
Sprinx Pvt. Ltd.
Canberra ACT
Work from home
Cleaner Casual - Gungahlin ACT
City FM Australia
Gungahlin ACT 2912
Safety equipment provided
Uniform provided
Visited 1 day ago
Tech. Transition Change Manager
Sprinx Pvt. Ltd.
Canberra ACT
Staff Product Manager, Australia
ServiceTitan Group Holdings Pty Ltd
Canberra ACT 2601
Parental leave
Employee assistance program
Wellness allowance
Manicurist
Often responds within 5 days
UMI Nails
Dickson ACT 2602
Transportation links
People also searched:
Employers: Post a Job
Estimated start date: Wednesday, 01 July 2026
Initial contract duration: 36 months.
Extension Term: Any number of periods not exceeding 12 months in total.
Experience level: Manager - EL1 equivalent
Location of work: ACT
Working arrangements: Onsite-The primary office is in Canberra, working remotely from an alternate location (including work from home), and/or flexible work arrangements may be considered. Any approval is at the sole discretion of the Buyer.
Maximum hours: 7.5 hours per day
Security clearance: Able to obtain NV1
RFQ closing date: Monday, 16 March 2026
Job details
Change Managers coordinate activities and communication in order to ensure project objectives are met and sustained. They focus on the people aspect of change including changes to business processes, tools and technology, job roles and organisation structures.
Key duties and responsibilities
The Services, delivered in collaboration with and under supervision by nominated personnel, include, but are not limited to, the following:
Work collaboratively with stakeholders in planning, developing and executing change initiatives across the department
Develop and implement comprehensive change management strategies;
Develop and implement communications strategies and methods to deliver sustainable results;
Develop change management plan based on business demand, challenges and implications. The change management plans including communications, trainings, stakeholder engagement, and impact analysis;
Develop training and delivery to stakeholders;
Evaluate project plans and identify change initiatives required for successful project execution;
Deliver specific risk treatment plan to mitigate business risks and concerns;
Perform change readiness assessment to determine feasibility of implementation and present the results to business units;
Monitor and report the business readiness, adoption, benefits realisation and utilisation of change initiatives;
Identify performance gaps and provide corrective actions;
Provide information and assistance to business units in executing the change initiatives through a variety of channels;
Provide and implement communications strategies through Digital Adoption software solutions;
Engage and influence stakeholders at all levels to drive change adoption;
Assess change impacts, readiness, and risks, developing mitigation strategies;
Provide expert advice on change management best practices and methodologies;
Drive the execution of communication, training, and engagement plans;
Align multiple concurrent change initiatives with organisational priorities;
Act as primary contact to address any issues and queries on change management and training activities;
Collaborate with project teams, executives, and business units to ensure smooth transitions;
Monitor, track, and report on change management effectiveness and adoption;
Support employees in navigating business and technology transformation;
Work effectively in a project team environment and with stakeholders in a sensitive operational domain;
Provide knowledge/skills transfer to other team members; and
Record and maintain files/information in accordance with the requirements.
As part of the services, the seller must ensure the specified personnel:
Maintains currency in information technology processes and technical knowledge through ongoing professional development.
Establishes and maintains effective business relationships and professional networks.
Contributes to and implements improved ICT practices and procedures.
Works effectively in a small team environment, and wider Command environment.
Remains accountable for accurate completion of work within timeframes and quality requirements, shares own expertise with others and guides and mentors less experienced buyer employees.
Technical skills
Technical skills including but not limited to:
Experienced IT Change Manager with a proven track record of leading large-scale technology and organisational change initiatives within complex environments. You thrive in dynamic settings and excel at engaging stakeholders.
Deep expertise in change management frameworks and a hands-on approach, you bring the ability to develop tailored strategies while ensuring practicality and effectiveness.
Experience within large and complex IT environment
Pay: $130.00 – $145.00 per hour
Benefits:
Work from home
Work Location: Hybrid remote in Canberra ACT
