Technical Trainer |Electrician| Plumber |amp| Carpenter|

Urban Company is on the lookout for a dynamic and passionate Trainer with expertise in engineering, hospitality, customer experience, and a thorough understanding of Electrical, Plumbing and Carpenter.

Who We Are:

Urban Company is a leading technology platform that offers a wide range of home services, including beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more. Our platform connects skilled and experienced professionals with customers who value convenience and quality, delivering services right at their doorstep.

What We're Looking For:

We are seeking candidates who are currently working as Assistant Manager - Engineering or Assistant Engineering Manager in the hotel industry. The ideal candidate will bring a wealth of experience in training, a strong background in hospitality, creative research analytical acumen and a passion for enhancing customer experiences. A mindset of Innovating in the field of Electrical, Plumbing and Carpenter would be an advantage.

Key Responsibilities but not limited to:
• Develop and deliver training programs focused on enhancing technical expertise and soft skills of partners in EPC (Electrical, Plumbing and Carpenter) Category of Urban Company.
• Provide insights and training on company's processes and operations to enhance service delivery.
• Foster a culture of continuous learning and professional development among our service professionals.
• Ensure high standards of customer satisfaction and service quality.
• Create engaging content for training modules, manuals, and e-learning platforms.
• Establish and manage effective communication channels for training dissemination and feedback.
• Drive organizational development initiatives to build a strong service-oriented culture.
• Develop and mentor trainers to ensure consistent and high-quality training delivery.
• Conduct comprehensive training sessions for service providers to enhance their skills and performance.
• Be part of a fast-growing tech platform revolutionizing home services. Work with a team of talented and motivated professionals. Contribute to delivering exceptional experiences to our customers.

If you have the right blend of skills and experience, and are ready to take on a new challenge, we’d love to hear from you!

PS: This role is a central role where incumbent would be leading the category from the training org. point of view for India under the umbrella of EPC Category.

Feel free to contact directly on ishandave1@urbancompany.com Read more