Verified Job
Work from home
Technical Support Specialist
Work from home
#375271
Remote / WFH
Job Description
ComAp is looking for a Technical Support Specialist to join its office in Delhi, India. This role is suited to graduates, or entry-level candidates with technical knowledge.
We are looking for an energetic, customer service driven individual to join our Technical Support team in the Delhi Office. The purpose of the role will be to provide Level 1 (first line) Technical Support by telephone, email or in-person to customers and distributors located across all regions globally and deliver technical online and in-person training to customers.
Your daily work will include the following:
• Providing day-to-day delivery of technical support services across all regions globally.
• Solving, investigating, and troubleshooting of issues with ComAp products and applications on daily basis.
• Working collaboratively with other technical support staff to ensure that enquiries are resolve/distributed in line with agreed service levels.
• Maintaining technical equipment used for demonstration and training purposes – ComAp starter kits and controllers demo sets
• Collaborating with both the Operational Services & Support Manager and the Regional Technical Support & Services Manager to meet customer needs and continuously improve support services.
• Ensuring that safety and quality standards are met.
• Providing technically focused presentations to customers and distributors to guide customers in the selection of the right products for the right application.
What we expect from you:
• Bachelor’s Degree/Diploma in electrical/ electronic engineering or related field, or substantial experience in a relevant industry
• Fluent English language
• BE / Engineering Diploma
• Knowledge of Control Systems & Electrical Equipment
• Previous relevant experience in Technical Support.
• 0-2 years in same or related field or fresh engineering graduates
• Ability to work shift hours
• This position may require domestic travel and occasional international travel as well. The ability to travel is considered an inherent requirement of the position
What we offer:
• Competitive salary plus a performance-based bonus
• A generous benefits package
• The chance to participate in exciting projects of a global as well as regional character
• Be part of a Czech-based company that successfully sells its products to more than 100 countries around the world
If you think that this is what you were looking for, send us your CV and contact details, and let’s take this conversation to the next level
We are looking for an energetic, customer service driven individual to join our Technical Support team in the Delhi Office. The purpose of the role will be to provide Level 1 (first line) Technical Support by telephone, email or in-person to customers and distributors located across all regions globally and deliver technical online and in-person training to customers.
Your daily work will include the following:
• Providing day-to-day delivery of technical support services across all regions globally.
• Solving, investigating, and troubleshooting of issues with ComAp products and applications on daily basis.
• Working collaboratively with other technical support staff to ensure that enquiries are resolve/distributed in line with agreed service levels.
• Maintaining technical equipment used for demonstration and training purposes – ComAp starter kits and controllers demo sets
• Collaborating with both the Operational Services & Support Manager and the Regional Technical Support & Services Manager to meet customer needs and continuously improve support services.
• Ensuring that safety and quality standards are met.
• Providing technically focused presentations to customers and distributors to guide customers in the selection of the right products for the right application.
What we expect from you:
• Bachelor’s Degree/Diploma in electrical/ electronic engineering or related field, or substantial experience in a relevant industry
• Fluent English language
• BE / Engineering Diploma
• Knowledge of Control Systems & Electrical Equipment
• Previous relevant experience in Technical Support.
• 0-2 years in same or related field or fresh engineering graduates
• Ability to work shift hours
• This position may require domestic travel and occasional international travel as well. The ability to travel is considered an inherent requirement of the position
What we offer:
• Competitive salary plus a performance-based bonus
• A generous benefits package
• The chance to participate in exciting projects of a global as well as regional character
• Be part of a Czech-based company that successfully sells its products to more than 100 countries around the world
If you think that this is what you were looking for, send us your CV and contact details, and let’s take this conversation to the next level
