Technical Support Executive

Job Summary:

We are looking for a female Technical Support Executive who is fluent in Tamil and Kannada to handle user queries and issues for our app. The role involves resolving technical problems, guiding users, and delivering excellent support experiences via calls or messages.

Key Responsibilities:

Handle incoming support calls and messages from app users.
Resolve technical issues related to the app (login, call features, withdrawal, etc.).
Guide users step-by-step in their preferred language (Tamil/Kannada).
Escalate critical issues to the tech or operations team.
Maintain accurate records of each user interaction.
Provide timely follow-ups to ensure issue resolution and user satisfaction.
Languages Required:

Fluent in Tamil and Kannada (Mandatory)
Basic English understanding (Preferred)
Desired Skills:

Good communication and listening skills.
Patience and empathy while handling customer concerns.
Basic knowledge of mobile apps and troubleshooting.
Ability to work in a fast-paced environment.
Qualifications:

12th Pass / Diploma / Graduate in any field.
0–2 years of experience in customer/technical support (Freshers welcome).
Tools Knowledge (Good to Have):

CRM systems (Freshdesk, Zoho, etc.)
Google Sheets / Docs
WhatsApp Business Android usage
What We Offer:
Competitive salary + incentives
Training onboarding support
Growth opportunities in a fast-growing app company
Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Shift:

Day shift
Work Days:

Monday to Friday
Language:

Tamil ,Kannada (Required)
Work Location: In person

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