Technical Support Executive

About the Role

We are looking for a proactive and technically skilled Technical Support Executive to join our team. The candidate will be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth customer support operations for devices and software solutions.

Key Responsibilities

Provide technical support to customers via call, email, chat, and remote assistance.
Troubleshoot hardware, software, and device-related issues.
Assist customers in installation, configuration, and usage of products.
Diagnose and resolve technical problems within defined timelines.
Escalate complex issues to the concerned technical team when required.
Maintain records of customer interactions and issue resolutions.
Coordinate with internal teams for faster issue closure.
Ensure high customer satisfaction and timely response.
Prepare basic technical documentation and reports.
Required Skills

Basic understanding of hardware and software troubleshooting.
Good communication and interpersonal skills.
Ability to handle customer queries professionally.
Familiarity with MS Office and ticketing/support tools.
Problem-solving and analytical skills.
Ability to work in a fast-paced environment.
Eligibility Criteria

Bachelor’s degree/Diploma in B.Tech, BCA, B.Sc IT, Electronics, Computer Science, or related field.
Freshers and experienced candidates can apply.
Prior experience in technical/customer support will be an added advantage.
Preferred Skills

Knowledge of networking basics.
Experience with troubleshooting Android/iOS devices.
Understanding of CRM or support management systems.
What We Offer

Hands-on learning opportunity in a growing technology company.
Collaborative and innovative work environment.
Career growth and skill development opportunities.
Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Leave encashment
Paid sick time
Paid time off
Provident Fund
Shift availability:

Night Shift (Required)
Work Location: In person