Verified Job
Customer Support / TeleCaller
Technical Support Executive – BPO Job
Customer Support / TeleCaller
#651469
Remote / WFH
Job Description
Houston Skilled Consultancy is seeking motivated and tech-savvy individuals to join our dynamic BPO team in Pune as Technical Support Executives. In this customer-centric role, you will be responsible for delivering prompt, professional, and technically sound support to clients in the IT and Telecom sector. This is an excellent opportunity for individuals looking to launch or grow their careers in technical support within a well-structured corporate environment.
Key Responsibilities
•
Handle incoming calls, emails, and chat inquiries from customers related to IT and telecom products/services.
•
Troubleshoot and resolve technical issues, including internet connectivity, software/hardware configurations, and network problems.
•
Accurately log all service requests, interactions, and problem resolutions in the system.
•
Escalate unresolved queries to the appropriate technical teams in a timely manner.
•
Ensure customer satisfaction through efficient problem-solving and professional communication.
•
Follow standard operating procedures and adhere to quality and compliance guidelines.
•
Collaborate with cross-functional teams to improve overall support operations and service quality.
•
Meet performance KPIs such as response time, first-call resolution, and customer satisfaction scores.
• Required Skills and Qualifications
•
Strong verbal and written communication skills in English.
•
Basic to intermediate technical knowledge in networking, software installation, or telecom.
•
Excellent customer handling and problem-solving skills.
•
Ability to remain calm and professional under pressure.
•
Proficient with MS Office and ticketing systems (preferred).
•
Must be a quick learner with a positive attitude and willingness to adapt.
• Experience
•
Freshers are welcome to apply.
•
Candidates with 0–2 years of experience in technical/customer support, BPO, or telecom support will be preferred.
•
Previous exposure to handling inbound or outbound customer service in a voice process is an advantage.
• Working Hours
•
Rotational shifts (Day/Night) – * hours including breaks.
•
Must be open to working on weekends or public holidays as per business requirements.
•
Weekly offs will be rotational.
• Knowledge, Skills, and Abilities
•
Knowledge of operating systems (Windows, macOS) and basic hardware/software troubleshooting.
•
Familiarity with internet protocols (IP, DNS, DHCP) and modem/router configurations.
•
Customer-first attitude with excellent interpersonal skills.
•
Strong listening skills and ability to empathize with users.
•
Ability to multitask, prioritize, and manage time effectively.
• Benefits
•
Competitive monthly salary with performance-based incentives.
•
Health insurance and additional employee welfare schemes.
•
Paid training and skill development programs.
•
Opportunities for internal promotions and career progression.
•
Exposure to international clients and global IT/Telecom processes.
• Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we believe in nurturing talent and empowering individuals with the right skills to succeed. As part of our technical support team, you will experience:
•
A structured growth path in the BPO and IT support industry.
•
A collaborative and inclusive workplace culture.
•
Hands-on training with the latest tools and technology.
•
A stable career in a fast-growing and essential services sector.
• How to Apply
Ready to step into a rewarding career in technical support?
Key Responsibilities
•
Handle incoming calls, emails, and chat inquiries from customers related to IT and telecom products/services.
•
Troubleshoot and resolve technical issues, including internet connectivity, software/hardware configurations, and network problems.
•
Accurately log all service requests, interactions, and problem resolutions in the system.
•
Escalate unresolved queries to the appropriate technical teams in a timely manner.
•
Ensure customer satisfaction through efficient problem-solving and professional communication.
•
Follow standard operating procedures and adhere to quality and compliance guidelines.
•
Collaborate with cross-functional teams to improve overall support operations and service quality.
•
Meet performance KPIs such as response time, first-call resolution, and customer satisfaction scores.
• Required Skills and Qualifications
•
Strong verbal and written communication skills in English.
•
Basic to intermediate technical knowledge in networking, software installation, or telecom.
•
Excellent customer handling and problem-solving skills.
•
Ability to remain calm and professional under pressure.
•
Proficient with MS Office and ticketing systems (preferred).
•
Must be a quick learner with a positive attitude and willingness to adapt.
• Experience
•
Freshers are welcome to apply.
•
Candidates with 0–2 years of experience in technical/customer support, BPO, or telecom support will be preferred.
•
Previous exposure to handling inbound or outbound customer service in a voice process is an advantage.
• Working Hours
•
Rotational shifts (Day/Night) – * hours including breaks.
•
Must be open to working on weekends or public holidays as per business requirements.
•
Weekly offs will be rotational.
• Knowledge, Skills, and Abilities
•
Knowledge of operating systems (Windows, macOS) and basic hardware/software troubleshooting.
•
Familiarity with internet protocols (IP, DNS, DHCP) and modem/router configurations.
•
Customer-first attitude with excellent interpersonal skills.
•
Strong listening skills and ability to empathize with users.
•
Ability to multitask, prioritize, and manage time effectively.
• Benefits
•
Competitive monthly salary with performance-based incentives.
•
Health insurance and additional employee welfare schemes.
•
Paid training and skill development programs.
•
Opportunities for internal promotions and career progression.
•
Exposure to international clients and global IT/Telecom processes.
• Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we believe in nurturing talent and empowering individuals with the right skills to succeed. As part of our technical support team, you will experience:
•
A structured growth path in the BPO and IT support industry.
•
A collaborative and inclusive workplace culture.
•
Hands-on training with the latest tools and technology.
•
A stable career in a fast-growing and essential services sector.
• How to Apply
Ready to step into a rewarding career in technical support?
