Technical Support Executive

Mansarovar, Jaipur

Agent needs to handle queries, requests and complaints from customers tactfully, provide Technical support service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.

The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualification / Eligibility Criteria:

Graduate in any stream with sound technical knowledge

BTech freshers can apply

Language capabilities - English (Excellent verbal and written skills are required)

Preference can be given to applicants with prior tech support experience in an international BPO

Preferred Tech Knowledge- Should have sound technical knowledge related to computers/ Device manager, computer management, BIOS, BSOD, editing software and operating system

Soft Skills:

Customer Centricity-The mindset of 'highest value for the customer' always willingness to help, demonstrate ownership, and attention to details

Communication Proficiency-Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability

Ability to understand the customer problem and provide solution or information as per company policies and process

Ability to compose grammatically correct, concise, and accurate paragraph/essay/letter

Good understanding of etiquette for written communication (both email and chat)

Flexibility:

Agent must be comfortable working in rotational shifts

Working Days:5.5 days a week

Salary:

Up to 26,000 /month