Technical Support Engineer (Contact Centre Software)

We are a 30 year old software company with offices in Chennai, Dubai and Singapore. We need candidates with experience in supporting Contact Centre Software ( Linux Platform).

Key Responsibilities

Provide Level 1/2 technical support to customers using Contact Center software
Troubleshoot issues related to VoIP, CRM integration, softphones, SIP registration, and call flow.
Analyze logs from Asterisk/FreeSWITCH, Avaya or similar PBX platforms
Support cloud deployments and help users navigate the web interface and features
Document and resolve support tickets in tools like Zendesk, Jira, or Freshdesk
Escalate unresolved issues to engineering teams with detailed diagnostics
Required Skills

Basic Linux commands (file operations, SSH, logs)
Understanding of networking: IP, DNS, firewall basics, NAT
Familiarity with SIP and VoIP concepts (can be trained)
Qualification and Experience

1-2 years experience in Contact Center Software installation and support
Any IT related degree, Diploma
Job Type: Full-time

Benefits:

Cell phone reimbursement
Leave encashment
Life insurance
Shift:

Day shift
Work Days:

Monday to Friday
Application Question(s):

Do you have any Contact Centre Software support experience?
Experience:

Linux software: 1 year (Preferred)
Work Location: In person