Verified Job
IT / Software / Data Analyst
Technical Support Engineer
IT / Software / Data Analyst
#399904
Remote / WFH
Job Description
ob Description
Objective: The incumbent is expected to work closely with ExxonMobil’s Field Engineering (FES) & Sales Team in collaboration with Distributor team of assigned territories and should possess good understanding of Industrial and Automotive applications therein to further blend knowledge of industrial & automotive lubricants for delivering Value based solutions to customers.
Key Results / Accountability:
• A field based TSE to support the Industrial & Automotive businesses of ExxonMobil Lubricants by supporting customers through technical services.
• Should assist in identifying and developing new opportunities for obtaining customer recognised Value through innovative thinking and benefit selling.
• Responsible for supporting on-going field trials of high performance oils & greases through regular visits & by maintaining proper co-ordination and communication with the stake-holders.
• Responsible for carrying ExxonMobil’s motto of Safety first & must follow 3rd party site safety principles & Job-Safety Analysis pre-requisites during customer visits.
• Should be able to carry out equipment inspections & further should know using MS Word for creating and submitting inspection reports.
• Will be required to conduct on-site technical lube clinics and workshops at times for enhancing brand awareness and while soliciting new business opportunities.
• Attending and managing customer complaints arising due to application or lubricant related reasons and should be able to provide inputs to prepare reports on Root Cause failure analysis.
• Should be able to understand ExxonMobil’s range of Industrial & Automotive lubricants for delivering Value to customer
Key Challenges:
• Multiple key stakeholders management (External & Internal)
• 50-60% travelling.
• Technical proficiency in applications and lubricants.
• Technical know-how of customer processes & market trends.
Objective: The incumbent is expected to work closely with ExxonMobil’s Field Engineering (FES) & Sales Team in collaboration with Distributor team of assigned territories and should possess good understanding of Industrial and Automotive applications therein to further blend knowledge of industrial & automotive lubricants for delivering Value based solutions to customers.
Key Results / Accountability:
• A field based TSE to support the Industrial & Automotive businesses of ExxonMobil Lubricants by supporting customers through technical services.
• Should assist in identifying and developing new opportunities for obtaining customer recognised Value through innovative thinking and benefit selling.
• Responsible for supporting on-going field trials of high performance oils & greases through regular visits & by maintaining proper co-ordination and communication with the stake-holders.
• Responsible for carrying ExxonMobil’s motto of Safety first & must follow 3rd party site safety principles & Job-Safety Analysis pre-requisites during customer visits.
• Should be able to carry out equipment inspections & further should know using MS Word for creating and submitting inspection reports.
• Will be required to conduct on-site technical lube clinics and workshops at times for enhancing brand awareness and while soliciting new business opportunities.
• Attending and managing customer complaints arising due to application or lubricant related reasons and should be able to provide inputs to prepare reports on Root Cause failure analysis.
• Should be able to understand ExxonMobil’s range of Industrial & Automotive lubricants for delivering Value to customer
Key Challenges:
• Multiple key stakeholders management (External & Internal)
• 50-60% travelling.
• Technical proficiency in applications and lubricants.
• Technical know-how of customer processes & market trends.
