Verified Job
Back Office / Data Entry
Technical Support Analyst - (Omnia CS)
Back Office / Data Entry
#13884
Remote / WFH
Aeries Technology Group
Job Description
Job Id: Aeries/006/26-27
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 5 - 7 Years
Qualification Graduation
Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
About Business Unit
Confluence is a leading global technology solutions provider committed to helping the investment management industry solve complex data challenges across the front, middle and back office. From data-driven portfolio analytics to compliance and regulatory solutions, including investment insights and research, Confluence invests in the latest technology to meet the evolving needs of asset managers, asset owners and asset services to provide best-of-breed solutions that deliver maximum scalability, speed and flexibility, while reducing risk and increasing efficiency. Headquartered in Pittsburgh, PA, with 900+ employees in 15 offices spanning across the United Kingdom, Europe, North America, South Africa, and Australia, Confluence services over 1000 clients in more than 40 countries. For more information, visit www.confluence.com
Roles and Responsibility
Job Description – Technical Support Analyst
We are looking for experienced Technical Support Analysts to join our Finance & Accounting support team in Mumbai or Bangalore.
In this role, you will provide advanced technical and application support to clients while troubleshooting complex deployment, ETL, SQL, and environmental issues. You will also collaborate closely with internal teams, stakeholders, and external partners to ensure timely issue resolution and operational excellence.
This position requires strong analytical thinking, technical troubleshooting capabilities, and the ability to independently manage high-complexity support scenarios.
What You Will Do
You will:
Provide L2 technical support for client applications, deployments, and production environments.
Troubleshoot ETL, SQL, application, and infrastructure-related issues across client environments.
Guide key clients through deployment and environmental troubleshooting within their network environments.
Act as a subject matter expert and escalation point for internal teams and external stakeholders.
Collaborate with clients, vendors, and business teams to resolve complex technical issues.
Assist associate and intermediate analysts with technical guidance, mentoring, and training.
Contribute to work prioritization, stakeholder communication, and successful delivery of support tasks.
Support business development initiatives, including pre-sales activities and RFP responses.
Stay updated on industry trends, product enhancements, and best practices.
Technical Skills Required
You should have experience with:
ETL processes and troubleshooting
SQL and database querying
Technical/Application Support
ITIL framework and support processes
Advanced Microsoft Excel
Production support and issue management
Client-facing troubleshooting and stakeholder communication
Preferred Qualities
Strong analytical and problem-solving mindset
Ability to independently manage high-priority incidents
Excellent communication and stakeholder management skills
Leadership and mentoring capabilities
Strong collaboration and client support orientation
Ability to work in a fast-paced and deadline-driven environment
Desired candidate
Preferred experience from organizations within Financial Services, Investment Banking, SaaS, or Enterprise Technology environments, including:
Industry IT-Software / Software Services / testing
Location Bangalore
Experience Range 5 - 7 Years
Qualification Graduation
Job Description
About Us
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
About Business Unit
Confluence is a leading global technology solutions provider committed to helping the investment management industry solve complex data challenges across the front, middle and back office. From data-driven portfolio analytics to compliance and regulatory solutions, including investment insights and research, Confluence invests in the latest technology to meet the evolving needs of asset managers, asset owners and asset services to provide best-of-breed solutions that deliver maximum scalability, speed and flexibility, while reducing risk and increasing efficiency. Headquartered in Pittsburgh, PA, with 900+ employees in 15 offices spanning across the United Kingdom, Europe, North America, South Africa, and Australia, Confluence services over 1000 clients in more than 40 countries. For more information, visit www.confluence.com
Roles and Responsibility
Job Description – Technical Support Analyst
We are looking for experienced Technical Support Analysts to join our Finance & Accounting support team in Mumbai or Bangalore.
In this role, you will provide advanced technical and application support to clients while troubleshooting complex deployment, ETL, SQL, and environmental issues. You will also collaborate closely with internal teams, stakeholders, and external partners to ensure timely issue resolution and operational excellence.
This position requires strong analytical thinking, technical troubleshooting capabilities, and the ability to independently manage high-complexity support scenarios.
What You Will Do
You will:
Provide L2 technical support for client applications, deployments, and production environments.
Troubleshoot ETL, SQL, application, and infrastructure-related issues across client environments.
Guide key clients through deployment and environmental troubleshooting within their network environments.
Act as a subject matter expert and escalation point for internal teams and external stakeholders.
Collaborate with clients, vendors, and business teams to resolve complex technical issues.
Assist associate and intermediate analysts with technical guidance, mentoring, and training.
Contribute to work prioritization, stakeholder communication, and successful delivery of support tasks.
Support business development initiatives, including pre-sales activities and RFP responses.
Stay updated on industry trends, product enhancements, and best practices.
Technical Skills Required
You should have experience with:
ETL processes and troubleshooting
SQL and database querying
Technical/Application Support
ITIL framework and support processes
Advanced Microsoft Excel
Production support and issue management
Client-facing troubleshooting and stakeholder communication
Preferred Qualities
Strong analytical and problem-solving mindset
Ability to independently manage high-priority incidents
Excellent communication and stakeholder management skills
Leadership and mentoring capabilities
Strong collaboration and client support orientation
Ability to work in a fast-paced and deadline-driven environment
Desired candidate
Preferred experience from organizations within Financial Services, Investment Banking, SaaS, or Enterprise Technology environments, including:
