Verified Job
Delivery
Technical Lead
Delivery
#54910
Remote / WFH
Willyama Services Pty Limited
Job Description
Position summary
The Technical Lead is responsible for shaping and designing Willyama Services’ managed service and deliver project solutions through the full pre-sales lifecycle - discovery, solution architecture, pricing input, risk and assumptions, and tender/proposal responses. The role provides technical leadership and governance for the internal MSS and Engineering teams, supporting standardisation, uplift initiatives, and quality outcomes across both customer and internal environments. In addition, the role partners closely with Sales, Delivery, MSS operations, and Engineering teams to translate client objectives into clear, deliverable solutions aligned to Willyama’s service catalogue, security obligations, and operational capabilities.
Responsibilities:
Lead, coach, and develop the Engineering and MSS team members to build capability and retain talent
Oversee technical pre-sales discovery with clients to understand requirements, constraints, security needs, and success criteria for managed services and project opportunities
Design technical solutions that are deliverable within Willyama’s capabilities
Own solution documentation for bids/tenders/proposals, including architecture diagrams (as attachments), scope, assumptions, dependencies, risks, and acceptance criteria
Work with Sales and Operations to develop inputs to pricing, effort estimates, service models, transition approaches, and operational runbooks
Provide technical leadership and governance across internal MSS and engineering teams, including standards, patterns, and quality assurance
Manage priorities across pre-sales support, internal uplift initiatives, and customer commitments in collaboration with Sales and Delivery
Establish and maintain team ways of working (standards, tooling, documentation, peer review) and act as an escalation point for complex technical issues impacting MSS and Engineering operations
Support smooth handover from pre-sales to delivery/operations by ensuring solution artefacts, scope, and assumptions are clear; drive continuous improvement of the MSS service catalogue and solution templates
Knowledge, skills and experience:
Proven ability to lead, coach and develop teams
Strong understanding of MSS/managed services operating models (SLAs, ITIL processes, monitoring, incident/problem/change, capacity and availability)
Strong technical breadth across enterprise environments (e.g., Microsoft, networking, cloud, security) with the ability to design pragmatic, supportable solutions
Demonstrated experience in pre-sales solution architecture and solution shaping for managed services and/or complex IT engagements
Experience contributing to tenders, proposals, statements of work, and technical responses
Excellent stakeholder engagement and communication skills, including the ability to present solutions to technical and non-technical audiences
Demonstrated experience leading and managing technical teams (Engineering and/or Managed Services)
Current NV1 clearance or the ability to obtain
Experience delivering or solutioning for Federal Government and/or Defence environments (highly desirable)
Relevant tertiary qualification and/or industry certifications (e.g., Microsoft, ITIL, security) (desirable)
Company Overview
Willyama Services is a professional services company dedicated to providing quality outcomes whilst working to promote opportunities for Indigenous employment. Our Vision The Willyama Vision is to be the leading majority Indigenous owned professional services company in Australia across our area of expertise. Our Mission Willyama delivers quality technical outcomes while seeking to create Indigenous employment opportunities wherever possible with a goal of being the largest employer of indigenous staff in the federal sector.
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The Technical Lead is responsible for shaping and designing Willyama Services’ managed service and deliver project solutions through the full pre-sales lifecycle - discovery, solution architecture, pricing input, risk and assumptions, and tender/proposal responses. The role provides technical leadership and governance for the internal MSS and Engineering teams, supporting standardisation, uplift initiatives, and quality outcomes across both customer and internal environments. In addition, the role partners closely with Sales, Delivery, MSS operations, and Engineering teams to translate client objectives into clear, deliverable solutions aligned to Willyama’s service catalogue, security obligations, and operational capabilities.
Responsibilities:
Lead, coach, and develop the Engineering and MSS team members to build capability and retain talent
Oversee technical pre-sales discovery with clients to understand requirements, constraints, security needs, and success criteria for managed services and project opportunities
Design technical solutions that are deliverable within Willyama’s capabilities
Own solution documentation for bids/tenders/proposals, including architecture diagrams (as attachments), scope, assumptions, dependencies, risks, and acceptance criteria
Work with Sales and Operations to develop inputs to pricing, effort estimates, service models, transition approaches, and operational runbooks
Provide technical leadership and governance across internal MSS and engineering teams, including standards, patterns, and quality assurance
Manage priorities across pre-sales support, internal uplift initiatives, and customer commitments in collaboration with Sales and Delivery
Establish and maintain team ways of working (standards, tooling, documentation, peer review) and act as an escalation point for complex technical issues impacting MSS and Engineering operations
Support smooth handover from pre-sales to delivery/operations by ensuring solution artefacts, scope, and assumptions are clear; drive continuous improvement of the MSS service catalogue and solution templates
Knowledge, skills and experience:
Proven ability to lead, coach and develop teams
Strong understanding of MSS/managed services operating models (SLAs, ITIL processes, monitoring, incident/problem/change, capacity and availability)
Strong technical breadth across enterprise environments (e.g., Microsoft, networking, cloud, security) with the ability to design pragmatic, supportable solutions
Demonstrated experience in pre-sales solution architecture and solution shaping for managed services and/or complex IT engagements
Experience contributing to tenders, proposals, statements of work, and technical responses
Excellent stakeholder engagement and communication skills, including the ability to present solutions to technical and non-technical audiences
Demonstrated experience leading and managing technical teams (Engineering and/or Managed Services)
Current NV1 clearance or the ability to obtain
Experience delivering or solutioning for Federal Government and/or Defence environments (highly desirable)
Relevant tertiary qualification and/or industry certifications (e.g., Microsoft, ITIL, security) (desirable)
Company Overview
Willyama Services is a professional services company dedicated to providing quality outcomes whilst working to promote opportunities for Indigenous employment. Our Vision The Willyama Vision is to be the leading majority Indigenous owned professional services company in Australia across our area of expertise. Our Mission Willyama delivers quality technical outcomes while seeking to create Indigenous employment opportunities wherever possible with a goal of being the largest employer of indigenous staff in the federal sector.
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