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#799608
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Quick reply.ai
Job Description
Technical Customer Success Manager
Location: Gurgaon (On-site)
Experience: 2+ years
Type: Full-time
About us
QuickReply.ai is a cutting-edge WhatsApp Marketing Automation Platform designed for E-commerce stores.
In just 18 months, we’ve onboarded 700+ paying customers globally and achieved a 15x revenue growth.
As the world shifts from email and SMS to WhatsApp for business communication, QuickReply.ai is uniquely positioned to become a category-defining company.
Founded by IIT-Delhi alumni with deep industry experience, we raised seed funding in April 2023 and are now scaling our 35-member team to 50+ as we continue our growth journey.
Responsibilities:
• Serve as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.
• Manage customer relationships, including onboarding, training, and ongoing support.
• Develop and execute customer success plans, including setting goals, tracking progress, and reporting on results.
• Work with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.
• Collaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.
• Monitor and analyze customer usage data to identify trends and opportunities for improvement.
• Provide feedback to the product team on customer needs and market trends.
• Maintain accurate customer records and communicate updates to relevant internal stakeholders.
Location: Gurgaon (On-site)
Experience: 2+ years
Type: Full-time
About us
QuickReply.ai is a cutting-edge WhatsApp Marketing Automation Platform designed for E-commerce stores.
In just 18 months, we’ve onboarded 700+ paying customers globally and achieved a 15x revenue growth.
As the world shifts from email and SMS to WhatsApp for business communication, QuickReply.ai is uniquely positioned to become a category-defining company.
Founded by IIT-Delhi alumni with deep industry experience, we raised seed funding in April 2023 and are now scaling our 35-member team to 50+ as we continue our growth journey.
Responsibilities:
• Serve as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.
• Manage customer relationships, including onboarding, training, and ongoing support.
• Develop and execute customer success plans, including setting goals, tracking progress, and reporting on results.
• Work with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.
• Collaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.
• Monitor and analyze customer usage data to identify trends and opportunities for improvement.
• Provide feedback to the product team on customer needs and market trends.
• Maintain accurate customer records and communicate updates to relevant internal stakeholders.
