Verified Job
IT / Software / Data Analyst
Technical Consultant - L1- job post TCP Network Services
IT / Software / Data Analyst
#758692
Remote / WFH
TCP Network Services
Job Description
Full job description
Based in Mississauga TCP Network Services is one of the Toronto's leading wireless networking, data capture and cyber security experts. With over 15 years of experience within a range of core industry verticals, our best-in-breed solutions and partnerships with the industry's leading manufacturers and distributors help our customers to harness the latest wireless network and mobile computing technologies for maximum business growth.
We provide end-to-end solutions, encompassing site surveys, network design, installation, commissioning, and integration, cyber security solutions and bespoke network support services. Networks do not stop at the front door and for that reason TCP Network Services solutions are built with both indoor and outdoor connectivity in mind. It is our mission to deliver these services from a customer-centric foundation, working closely with our clients to better understand their long-term business goals and to build solutions which act as the cornerstone to their strategic objectives.
We're hiring a L1 Consultant to join our team.
Overview
The role of an L1 Consultant involves providing first-level technical support, addressing customer issues, and ensuring their satisfaction with IT services. This position serves as the frontline resource, delivering timely resolutions to common IT problems while maintaining strong customer relationships. The L1 Consultant will handle inquiries through multiple channels, document technical issues, and escalate complex cases to senior levels as needed. This role is essential to TCP Network Services' commitment to delivering exceptional customer service and maintaining our reputation as a leading provider of wireless networking and IT support solutions.
Job Duties and Responsibilities:
Based in Mississauga TCP Network Services is one of the Toronto's leading wireless networking, data capture and cyber security experts. With over 15 years of experience within a range of core industry verticals, our best-in-breed solutions and partnerships with the industry's leading manufacturers and distributors help our customers to harness the latest wireless network and mobile computing technologies for maximum business growth.
We provide end-to-end solutions, encompassing site surveys, network design, installation, commissioning, and integration, cyber security solutions and bespoke network support services. Networks do not stop at the front door and for that reason TCP Network Services solutions are built with both indoor and outdoor connectivity in mind. It is our mission to deliver these services from a customer-centric foundation, working closely with our clients to better understand their long-term business goals and to build solutions which act as the cornerstone to their strategic objectives.
We're hiring a L1 Consultant to join our team.
Overview
The role of an L1 Consultant involves providing first-level technical support, addressing customer issues, and ensuring their satisfaction with IT services. This position serves as the frontline resource, delivering timely resolutions to common IT problems while maintaining strong customer relationships. The L1 Consultant will handle inquiries through multiple channels, document technical issues, and escalate complex cases to senior levels as needed. This role is essential to TCP Network Services' commitment to delivering exceptional customer service and maintaining our reputation as a leading provider of wireless networking and IT support solutions.
Job Duties and Responsibilities:
