Technical Analyst- job post Michael Garron Hospital
Job Description
Position Overview
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, support, and maintenance of related systems hardware, software, and related infrastructure. Accountabilities of this position includes the administration and support of specific systems, environments, and infrastructure; and supporting departmental and organization projects with their IT infrastructure and technology needs.
Working closely with the appropriate application, business, and departmental leads, the Technical Analyst will ensure that the systems and IT infrastructure are reliable, secure, compliant with best practices and regulatory requirements, and optimized for performance.
Primary Responsibilities
1. IT Infrastructure and Systems Management
Posses strong analytical and problem-solving skills with proficient, hands-on experience in the effective deployment, administration, and support of the organization's IT infrastructure and systems.
Ensure system high-availability, optimal performance, and scalability to meet business requirements with proactive monitoring, maintenance, and capacity planning. Takes initiative in issue resolution; seek efficiencies and improvements in systems and processes.
Experience implementing and managing security measures to safeguard systems – including user account management and permissions; applying system patches, updates, and security configurations; etc. Follow, maintain, and improve compliance with best practices and industry standards. Collaborate with security team to conduct vulnerability assessments and remediate security gaps.
Support in the development, implementation, monitoring, maintenance, and testing of disaster recovery plans and backup & recovery solutions. Ensure recovery point and recovery time objectives are met.
Implement and support system and infrastructure upgrades, migrations, and improvements in line with organizational needs.
Follow andmaintain IT best practices, standards, and regulatory requirements (including PHIPA, PIPEDA, etc.); ensuring consistency across all IT systems, processes, and documentation.
MGH IT Infrastructure (current and future) includes (but not limited to) thetwo most recent generations and releases of:
Server technologies
