Technical Analyst Desktop supportTechnical Analyst Desktop support

Experience: 3 - 5 years

Locatio: Pune (Work from Office)
• Strong experience in Desktop Support and Troubleshooting
• Bachelor’s degree or equivalent work
• Ability to diagnose or resolve complex technical problems.
• Ability to troubleshoot hardware, software, and networking issues on laptops, desktops, virtual machines.
• In-depth and excellent support knowledge of Windows, Microsoft Office, Internet Explorer, Edge and Skype, M365 and O365
• Working knowledge of Microsoft Management Console
• Excellent verbal and written communication skills.
• Good experience in root cause analysis, registry, group policy.
• Good experience in VIP support/Executive support
• Working knowledge of Active Directory and group management
• Working knowledge of virtualization administration (Citrix XenDesktop)
• Knowledge of Windows Registry Editor and Event Viewer
• Basic Understanding of System Performance Monitoring tools such as Nexthink, Systrack etc
• Have worked on Major Incidents response and resolution
• ITIL v4 foundation
• Understanding of IT Service Management and Tools
• Experience in Agile, SCRUM methodology would be a benefit
• Fluent written and spoken English
• Must be able to work both individually and in a team environment.
• Must possess strong sense of problem ownership and good client relationships
• Have a sense of teamwork based on communication and information sharing across teams spread in different regions globally
• Attention to detail and proactive management