Verified Job
Telesales / Telemarketing
Technical Advisor
Telesales / Telemarketing
#727909
Remote / WFH
The Pittsburgh Paints Co
Job Description
The Technical Advisor is a key member of the Pittsburgh Paints Advice Center team responsible for delivering technical expertise, product recommendations, and customer support that strengthens the overall selling effort and customer experience.
In this role, you will serve as a trusted technical resource for internal teams, professional contractors, retailers, dealers, and consumers by providing product guidance, resolving technical questions, and helping customers achieve successful project outcomes. Your expertise will play an important role in supporting customer loyalty, driving sales, and reinforcing the value of Pittsburgh Paints products and services.
This position is a hybrid role and located in Cranberry Twp, PA.
Key Responsibilities
Provide technical support to internal and external customers, including field sales teams, company-owned stores, dealers, retailers, contractors, and consumers
Deliver accurate technical guidance across Pittsburgh Paints' portfolio of architectural coatings, stains, and specialty products
Respond to customer inquiries through phone, email, and ticketing systems while maintaining a high level of customer service
Spend much of the workday managing inbound calls, documenting customer interactions, and resolving technical inquiries
Recommend appropriate products, coating systems, surface preparation methods, and application techniques based on customer needs
Resolve product complaints through effective troubleshooting and cost-conscious solutions
Partner with Marketing, Customer Service, and Research & Development on product testing, field trials, and technical initiatives
Maintain accurate documentation of customer interactions and technical cases
Participate in ongoing training, team meetings, and professional development activities
Travel occasionally (up to 10%) to support field activities, training, or customer needs
Qualifications
Bachelor's degree required or significant paint-related experience in lieu of a degree
Previous experience in technical support, retail sales, customer service, telesales, or a related customer-facing role
Strong communication, customer service, and telephone etiquette skills
Ability to quickly analyze technical issues and provide timely, effective solutions
Excellent organizational skills with strong attention to detail and time management
Ability to work independently as well as collaboratively within a self-managed team environment
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
Experience with architectural coatings, paint application, or field sales is preferred
NACE, SSPC, or MPI certifications are a plus
Bilingual proficiency in French or Spanish is preferred but not required
Success Factors
The ideal candidate demonstrates:
Strong technical aptitude and customer-focused problem-solving skills
Excellent communication and relationship-building abilities
Ability to manage multiple priorities in a fast-paced environment
Passion for delivering exceptional customer service and technical support
Strong attention to detail and commitment to quality
Ability to learn continuously and expand technical product knowledge
Collaborative mindset with the ability to build trust across teams and customers
Ownership, accountability, and a commitment to helping customers succeed
Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).
The company offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
In this role, you will serve as a trusted technical resource for internal teams, professional contractors, retailers, dealers, and consumers by providing product guidance, resolving technical questions, and helping customers achieve successful project outcomes. Your expertise will play an important role in supporting customer loyalty, driving sales, and reinforcing the value of Pittsburgh Paints products and services.
This position is a hybrid role and located in Cranberry Twp, PA.
Key Responsibilities
Provide technical support to internal and external customers, including field sales teams, company-owned stores, dealers, retailers, contractors, and consumers
Deliver accurate technical guidance across Pittsburgh Paints' portfolio of architectural coatings, stains, and specialty products
Respond to customer inquiries through phone, email, and ticketing systems while maintaining a high level of customer service
Spend much of the workday managing inbound calls, documenting customer interactions, and resolving technical inquiries
Recommend appropriate products, coating systems, surface preparation methods, and application techniques based on customer needs
Resolve product complaints through effective troubleshooting and cost-conscious solutions
Partner with Marketing, Customer Service, and Research & Development on product testing, field trials, and technical initiatives
Maintain accurate documentation of customer interactions and technical cases
Participate in ongoing training, team meetings, and professional development activities
Travel occasionally (up to 10%) to support field activities, training, or customer needs
Qualifications
Bachelor's degree required or significant paint-related experience in lieu of a degree
Previous experience in technical support, retail sales, customer service, telesales, or a related customer-facing role
Strong communication, customer service, and telephone etiquette skills
Ability to quickly analyze technical issues and provide timely, effective solutions
Excellent organizational skills with strong attention to detail and time management
Ability to work independently as well as collaboratively within a self-managed team environment
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
Experience with architectural coatings, paint application, or field sales is preferred
NACE, SSPC, or MPI certifications are a plus
Bilingual proficiency in French or Spanish is preferred but not required
Success Factors
The ideal candidate demonstrates:
Strong technical aptitude and customer-focused problem-solving skills
Excellent communication and relationship-building abilities
Ability to manage multiple priorities in a fast-paced environment
Passion for delivering exceptional customer service and technical support
Strong attention to detail and commitment to quality
Ability to learn continuously and expand technical product knowledge
Collaborative mindset with the ability to build trust across teams and customers
Ownership, accountability, and a commitment to helping customers succeed
Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).
The company offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
