Tech Writer

About Cloud Software Group

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

Position Overview

The Cloud Software Group team is looking for a Technical Writer who will be producing technical content for Cloud Software Group products. Working collaboratively with Engineering, Product Management and Product Design, the information development team creates and manages in-product content and supporting documentation for all product releases and updates.

Develops technical documentation for a variety of audiences including programmers, network administrators, and end-users. Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users. Produces content that conform to the company documentation and quality assurance standards.

Roles and Responsibilities
• Producing customer-facing product documentation by adhering to Agile development processes and to company-defined and industry-standard writing and style guidelines.
• Assignments of medium scope that require the consideration of a variety of factors and often require collaboration with senior team members within and outside of the department.
• Developing content for product releases, including terminology and UI labels.
• Performing various levels of writing and editing, including crafting original copy, substantive editing including copy and content reviews, with a high level of attentiveness to details.
• Producing UI content for a variety of audiences, but primarily for highly technical administrators, and occasionally for end users.
• Producing content within the product, collaborating with product design to develop wireframes, storyboards, and other assets.
• Iterating rapidly and creating multiple solutions. Creating a documentation plan independently or with a team lead to align with engineering sprints and product release schedules.

Basic Qualifications
• Requires Bachelor's degree in English, journalism, technical writing, or a related field. Minimum of 3 + years technical writing experience or a master's degree with 2 years.
• Demonstrated experience writing and editing content for desktop for Software, Software Virtualization, and Cloud-based Applications.
• Experienced with agile development methodologies, Git, and JIRA or Confluence are preferred.
• Previous experience developing documentation for Enterprise IT Software and Virtualization environments.
• Must have a strong fundamental understanding of the standards for UI text, collaborative writing and editing, and user-centered design and development processes.

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