Tech Support Executive

WebToNative is looking for a Technical Support/Chat Support Representative to join our team. In this role, you will be responsible for providing technical assistance and customer support to our clients who are using our website-to-app conversion service. You will primarily communicate with our clients through chat support, but you may also need to provide phone or email support. You will be responsible for troubleshooting issues, providing product guidance, and escalating issues as necessary to ensure customer satisfaction.

Responsibilities:

1. Respond to customer inquiries in a timely and accurate manner through chat support.
2. Troubleshoot and resolve technical issues related to the website-to-app conversion service.
3. Provide guidance and support to customers on how to use our product.
4. Escalate issues as needed to ensure customer satisfaction.
5. Work collaboratively with other team members to provide high-quality support to our customers.
6. Keep up-to-date on product and industry knowledge to provide the best support to our customers.
Requirements:

1. Prior experience in technical support or customer service is preferred.
2. Excellent communication skills, both written and verbal.
3. Ability to multitask and manage time effectively.
4. Strong problem-solving skills with a customer-first mindset.
5. Technical knowledge of website-to-app conversion is a plus.
6. Familiarity with chat support platforms is a plus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are interested in joining our team as a Technical Support/Chat Support Representative, please submit your resume and cover letter. We look forward to hearing from you!

More about this Tech Support Executive job

Orufy Technologies is aggressively hiring for the job profile of Tech Support Executive for 10 open positions at Jaipur in Vaishali Nagar locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect?

Ans. You can expect a minimum salary of 15,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for this job?

Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Jaipur to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Fluent English skills and sound communication skills for this job. Read more