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Verified Job Customer Support / TeleCaller

Tech Support Executive Jobs Leading MNC

Lucknow, Uttar Pradesh
Customer Support / TeleCaller
#195679
Remote / WFH

Job Description

• Answering customer inquiries and listening to their problems/asks
• Troubleshooting customer-reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.

Required Skills:
• Good reasoning and analytical skills
• Good listening skills
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