Tech Mahindra is hiring for Team Lead Ops

Confidential


Huge Oppourtunity For Collection Voice Process
Confidential • Kolkata, West Bengal • via CallCenterJob.co.in
1 hour ago
Full–time
Apply on CallCenterJob.co.in
Job description
Job Description Dear Candidates, Greetings from Armsoftech Pvt Ltd. We have huge Opportunity for Process Associate Voice: • Designation : Process Associate • Experience : 0 to 2 years Only ( DRA Candiates ) • Qualification : Graduation • Age : 18 to 32 • Job Location: Kolkata ( Salt lake) • Shift Timing : Day Shift ( + hours ) • Process : Collection Voice process • Languages Required : English communication Skills , Bengali, Odiya , Assamese • No of Vacancies : 50 • Salary : Upto 18k Interested kindly contact below persons or direct walk-in with your updated resume to this below Address: Walk-in Time: +:30 AM to 6:30 PM Walk-in Days: Monday to Saturday Walk -in Location: Armsoftech Pvt Ltd, 7th Floor , The Meridian Building GP - E 2/5 , Salt lake , Sector V , Kolkata -7000+1 Landmark: Meridian Building Thanks, HR Team Job Classification Industry: BPO / Call Centre Functional Area: Consulting, Role Category: Management Consulting Role: Management Consulting Employement Type: Walk-ins Education Under Graduation: Any Graduate Post Graduation: in Any Specialization, in Any Specialization, MCA in Any Specialization, PG Diploma in Chemical, Civil, Computers, Electrical, Electronics, Mechanical, in Any Specialization
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Confidential


Tech Mahindra is hiring for Team Lead Ops Kolkata
Confidential • Kolkata, West Bengal • via CallCenterJob.co.in
1 hour ago
Full–time
No Degree Mentioned
Apply on CallCenterJob.co.in
Job description
Greetings from Tech Mahindra!!! TEAM LEADER - BPO @ Tech Mahindra For Voice Process Overall Exp - 5 Years Min TL Exp : 2 Years Min (in BPO) For Non Voice Process Overall Exp - 3 Years Min TL Exp : 2 Years Min from Non voice process (in BPO) Job Description : Position: Team leader - Domestic BPO at Tech Mahindra (BSG Division) Selection criteria: Round 1: Short listing of Resume based on eligibility criteria by Telephonic Round 2: Ops Round Eligibility: Any Graduate (is a must) Excellent verbal communicationin English. 1 to 4 years of experience in Domestic / International BPO. Should have prior experience / knowledge in Domestic / International inbound & outbound voice process. Should be currently designated as TL in the current / last organization. Languages: English/Hindi Note: Work Location - Kolkata (Eco Sape / DLF - 2) Rajarhat Job Description : 1) Should have Managed a Team of min 20 agents 2) Identifying & fulfilling day to day operational requirements for the team 3) Identify automation opportunities to enhance Front Line Resolution 4) Identify opportunities for process correction / improvements 5) Expected to do various Operational analysis Roles and Responsibilities:- Should (CSG KPI) ensure Back CSG KPI and SLA are met -Agent productivity ,Quality of closure audits score-CSAT Resolution-Repeats-TATs-Appeal and Escalation reduction Should Handle Day to day escalation from customers -Support agents to achieve KPIs - Support Vodafone Team to launch New product and Services Should Initiate & implement Process corrections with corp process team & Support Operational Improvement Projects initiated by Client Should have Team management skills and maintain good rapport with Various Stakeholders @ client (Circle & Corp) Technical Skills : - System knowledge - MS Office Professional Skills : Customer focus Oriented Analytical Skills 2- 5 Years in front end Has at least 2 year of exposure within BPO industry Interested candidates can call Khusbhoo @ +330523021