Verified Job
Customer Support / TeleCaller
Tech Mahindra International Voice Process
Customer Support / TeleCaller
#355191
Remote / WFH
Job Description
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Tech Mahindra International Voice Pro
JOB DESCRIPTION: VERIZON
WLS VOICE: PUNE
Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
Resolving device issues using troubleshooting techniques and providing clear and concise information.
Reviewing account information and answering questions about billing or services.
Desired Candidate Profile:
Minimum 1 year of international voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
Experience resolving customer issues, billing, and/or handling product Q&A.
Interest in learning new technologies.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 247 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Benefits :
Cab Facility both ways [ Pick up and drop within Transport radius]
Immense Growth Opportunities
Interview Rounds :
1st Level - UAT / Operations
2nd Level - Versant [ Need to score 65 and above]
Interested candidates can contact.
Job Types: Full-time, Regular / Permanent
Pay: ₹16,000.00 - ₹38,000.00 per month
Benefits:
• Health insurance
• Life insurance
• Provident Fund
Schedule:
• Night shift
• Rotational shift
Supplemental pay types:
• Commission pay
• Performance bonus
• Shift allowance
Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Do you have Experience in Sales & Billing?
• Do you have excellent fluency in English?
Speak with the employer
++1-XXXXXXXXXX
Tech Mahindra International Voice Pro
JOB DESCRIPTION: VERIZON
WLS VOICE: PUNE
Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
Resolving device issues using troubleshooting techniques and providing clear and concise information.
Reviewing account information and answering questions about billing or services.
Desired Candidate Profile:
Minimum 1 year of international voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred
In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
Experience resolving customer issues, billing, and/or handling product Q&A.
Interest in learning new technologies.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/ her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently.
Willing to work in a 247 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Benefits :
Cab Facility both ways [ Pick up and drop within Transport radius]
Immense Growth Opportunities
Interview Rounds :
1st Level - UAT / Operations
2nd Level - Versant [ Need to score 65 and above]
Interested candidates can contact.
Job Types: Full-time, Regular / Permanent
Pay: ₹16,000.00 - ₹38,000.00 per month
Benefits:
• Health insurance
• Life insurance
• Provident Fund
Schedule:
• Night shift
• Rotational shift
Supplemental pay types:
• Commission pay
• Performance bonus
• Shift allowance
Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Do you have Experience in Sales & Billing?
• Do you have excellent fluency in English?
Speak with the employer
++1-XXXXXXXXXX
