Team Member Customer ServicePERSONAL LOANSCustomer

• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). • Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT • Digital Adoption for all Retail Asset Clients • Achieve Cross sell Targets set as per KRA’s • Quality of Service Request and Resolution as given to customers. Job requirements: • Some experience in Customer Service would be an added advantage • Believes in team work • Taking ownership of customer issues and taking them to end to end resolution • Apply best practices and focus on areas of improvement • Focused towards achievement of own KRAs • Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. • Proficiency in WORD and EXCEL/PPT preferred Eligibility: • Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. • Applications can be made for roles in same level or one level above