Verified Job
Customer Support / TeleCaller
Team Manager/AM-DM Ops Mgmt. 4-8yrs /Kochi BPO/KPO
Customer Support / TeleCaller
#849
Remote / WFH
Gryphon Hytech Services
Job Description
Job Title - Team Manager/AM-DM Ops Mgmt.
Exp - 4-8yrs
Division - Operations
Location - Bangalore/ Kochi
Qualification - Post Qualification
• IMMEDIATE JOINERS ALERT!
We're looking for candidates who can join immediately.
If you're available, please send your CV via WhatsApp only to: 9076159575
Please note: No calls will be entertained.
• Primary Responsibilities:
• The Team Lead will be responsible for understanding operational requirements, researching best
practices, assist with the design and implementation of new processes and tools.
• This position will require the ability to cultivate a team environment that provides exceptional
customer service and ensuring all staff members perform at a consistently high level.
• The ability to motivate, instill accountability and achieve results.
• Effectiveness of a team of Process Associates.
• Prepare MIS reports.
• Interact with Customers and manage their queries.
• This position will require providing day-to-day coordination on the activities of the team.
• Attending and responding to written/electronic correspondence.
• Candidate should have been in a Team Lead role, on papers for at least 1year
• Should have exposure to handling 10+ FTEs
Additional Responsibilities:
• Positive attitude and should be flexible to work in dynamic environment.
• Ability to generate process improvement ideas through Kaizen and projects.
• Enhances organization reputation by taking ownership and accountability.
Skills and Competencies:
• This position will require an individual who has a previous and demonstrated ability of
success in
• Proven people management skills
• Service delivery
• Good academic record (50% or above).
• Excellent communication skills (Verbal and Written).
• Strong analytical skills
Work Experience:
• Minimum 4 years of post-qualification experience in BPO/KPO
industry. (Insurance Domain)
• Candidate must have 2 years on papers experience as a
TL/Team Manager and should be currently designated as a
TL/Team Manager.
Exp - 4-8yrs
Division - Operations
Location - Bangalore/ Kochi
Qualification - Post Qualification
• IMMEDIATE JOINERS ALERT!
We're looking for candidates who can join immediately.
If you're available, please send your CV via WhatsApp only to: 9076159575
Please note: No calls will be entertained.
• Primary Responsibilities:
• The Team Lead will be responsible for understanding operational requirements, researching best
practices, assist with the design and implementation of new processes and tools.
• This position will require the ability to cultivate a team environment that provides exceptional
customer service and ensuring all staff members perform at a consistently high level.
• The ability to motivate, instill accountability and achieve results.
• Effectiveness of a team of Process Associates.
• Prepare MIS reports.
• Interact with Customers and manage their queries.
• This position will require providing day-to-day coordination on the activities of the team.
• Attending and responding to written/electronic correspondence.
• Candidate should have been in a Team Lead role, on papers for at least 1year
• Should have exposure to handling 10+ FTEs
Additional Responsibilities:
• Positive attitude and should be flexible to work in dynamic environment.
• Ability to generate process improvement ideas through Kaizen and projects.
• Enhances organization reputation by taking ownership and accountability.
Skills and Competencies:
• This position will require an individual who has a previous and demonstrated ability of
success in
• Proven people management skills
• Service delivery
• Good academic record (50% or above).
• Excellent communication skills (Verbal and Written).
• Strong analytical skills
Work Experience:
• Minimum 4 years of post-qualification experience in BPO/KPO
industry. (Insurance Domain)
• Candidate must have 2 years on papers experience as a
TL/Team Manager and should be currently designated as a
TL/Team Manager.
