Verified Job
Back Office / Data Entry
Team Manager, Motor Assessment
Back Office / Data Entry
#679077
Remote / WFH
Job Description
Full job description
We’re looking for an experienced and forward-thinking Team Manager – Motor Assessment to lead our motor assessing function across field, desk-based, fast-track, and automated assessments. This is a pivotal leadership role where you’ll shape how assessments are delivered—balancing cost, quality, innovation, and exceptional customer experience.
If you’re passionate about people leadership, operational excellence, and leveraging automation to create smarter, faster outcomes, this role offers the opportunity to make a real impact.
About the Role
You will be responsible for the performance, capability, and engagement of a specialist team of motor assessors and support consultants. You’ll drive continuous improvement, embed automation, and ensure assessments meet safety, quality, and compliance standards—while keeping the customer at the heart of every decision.
You’ll work closely with internal leaders, offshore partners, suppliers, and repairer networks to deliver efficient, cost-effective, and high-quality repair outcomes.
About you
You’re an experienced people leader with strong operational and commercial acumen, comfortable leading specialist teams through change. You thrive in complex environments and enjoy working with technology, suppliers, and stakeholders to improve outcomes.
What you will bring:
5+ years’ operational management experience leading specialist teams
Strong people leadership, coaching, and development capability
Proven experience driving continuous improvement and ideally implementing automation initiatives
Experience working closely with supplier partners and repairer networks
Excellent negotiation, decision-making, and problem-solving skills
Strong understanding of customer-centric service delivery
Experience in insurance or financial services (ideally general insurance) and exposure to the NZ or global insurance market will be highly regarded.
What we offer:
Competitive salary and discretionary annual bonus
Flexible leave of up to 4 days per year in addition to annual leave
Free life, salary continuance and trauma insurance cover
Discounts on Vero and Southern Cross medical insurance
$250 annually towards wellness activities
Ongoing learning and development opportunities
Positive, inclusive team environment where we welcome individuality and celebrate diversity
Flexible work arrangements embracing a healthy work/life balance
About Suncorp New Zealand:
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ana.jarrens@suncorp.com.au for a confidential conversation.
If this role sounds like the perfect fit for you, apply online today!
Advertised: 29 Jan 2026 New Zealand Daylight Time
Applications close: 28 Feb 2026 New Zealand Daylight Time
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We’re looking for an experienced and forward-thinking Team Manager – Motor Assessment to lead our motor assessing function across field, desk-based, fast-track, and automated assessments. This is a pivotal leadership role where you’ll shape how assessments are delivered—balancing cost, quality, innovation, and exceptional customer experience.
If you’re passionate about people leadership, operational excellence, and leveraging automation to create smarter, faster outcomes, this role offers the opportunity to make a real impact.
About the Role
You will be responsible for the performance, capability, and engagement of a specialist team of motor assessors and support consultants. You’ll drive continuous improvement, embed automation, and ensure assessments meet safety, quality, and compliance standards—while keeping the customer at the heart of every decision.
You’ll work closely with internal leaders, offshore partners, suppliers, and repairer networks to deliver efficient, cost-effective, and high-quality repair outcomes.
About you
You’re an experienced people leader with strong operational and commercial acumen, comfortable leading specialist teams through change. You thrive in complex environments and enjoy working with technology, suppliers, and stakeholders to improve outcomes.
What you will bring:
5+ years’ operational management experience leading specialist teams
Strong people leadership, coaching, and development capability
Proven experience driving continuous improvement and ideally implementing automation initiatives
Experience working closely with supplier partners and repairer networks
Excellent negotiation, decision-making, and problem-solving skills
Strong understanding of customer-centric service delivery
Experience in insurance or financial services (ideally general insurance) and exposure to the NZ or global insurance market will be highly regarded.
What we offer:
Competitive salary and discretionary annual bonus
Flexible leave of up to 4 days per year in addition to annual leave
Free life, salary continuance and trauma insurance cover
Discounts on Vero and Southern Cross medical insurance
$250 annually towards wellness activities
Ongoing learning and development opportunities
Positive, inclusive team environment where we welcome individuality and celebrate diversity
Flexible work arrangements embracing a healthy work/life balance
About Suncorp New Zealand:
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ana.jarrens@suncorp.com.au for a confidential conversation.
If this role sounds like the perfect fit for you, apply online today!
Advertised: 29 Jan 2026 New Zealand Daylight Time
Applications close: 28 Feb 2026 New Zealand Daylight Time
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