Verified Job
Customer Support / TeleCaller
Team Leader-Telesales
Customer Support / TeleCaller
#664805
Remote / WFH
Job Description
Company Description
FatakPay is revolutionizing access to credit by providing fast and secure financial solutions to meet urgent needs. With no interest fees or hidden charges, FatakPay ensures a seamless and transparent transaction experience through its user-friendly app. Users can easily sign up, get digitally approved, and carry out transactions conveniently. FatakPay is driving innovation in the FinTech industry across India while focusing on empowering companies to create exceptional employee welfare programs. F
Role Description
This full-time, on-site Team Leader - Telesales role is based in Mumbai. The Team Leader will be responsible for managing and motivating the telesales team to achieve sales targets, leading customer service efforts, and ensuring high-quality interactions with clients. Daily responsibilities include setting performance goals, monitoring team progress, providing actionable feedback, building strong customer relationships, and reporting on team performance to senior management. The role requires leadership skills and a results-driven approach to achieve organizational objectives.
Qualifications
• Strong Communication and Customer Service skills, with the ability to maintain excellent rapport with clients.
• Proven ability in Team Management and Team Leadership to drive performance and team motivation.
• Experience in Telesales and Sales with a focus on achieving and surpassing targets.
• Problem-solving skills, analytical thinking, and ability to work in a fast-paced environment.
• Experience in a leadership role within sales or customer service is preferred.
• Bachelor's degree in Business, Marketing, or a related field is an advantage.
FatakPay is revolutionizing access to credit by providing fast and secure financial solutions to meet urgent needs. With no interest fees or hidden charges, FatakPay ensures a seamless and transparent transaction experience through its user-friendly app. Users can easily sign up, get digitally approved, and carry out transactions conveniently. FatakPay is driving innovation in the FinTech industry across India while focusing on empowering companies to create exceptional employee welfare programs. F
Role Description
This full-time, on-site Team Leader - Telesales role is based in Mumbai. The Team Leader will be responsible for managing and motivating the telesales team to achieve sales targets, leading customer service efforts, and ensuring high-quality interactions with clients. Daily responsibilities include setting performance goals, monitoring team progress, providing actionable feedback, building strong customer relationships, and reporting on team performance to senior management. The role requires leadership skills and a results-driven approach to achieve organizational objectives.
Qualifications
• Strong Communication and Customer Service skills, with the ability to maintain excellent rapport with clients.
• Proven ability in Team Management and Team Leadership to drive performance and team motivation.
• Experience in Telesales and Sales with a focus on achieving and surpassing targets.
• Problem-solving skills, analytical thinking, and ability to work in a fast-paced environment.
• Experience in a leadership role within sales or customer service is preferred.
• Bachelor's degree in Business, Marketing, or a related field is an advantage.
