Team Leader Quality Analyst Process Trainer SME BPO

Requirement For Team Leader/ SME 1. Customer Service Background, Semi Tech, Technical, Collection, Sales. 2. From Customer Service Background, Semi Tech, Technical, Collection process and Sales process. 3. Should have handled a Team and Should be Team Leader on Papers 4. Strong KPI Management such as Attrition, Shrinkage, AHT, CSAT, NPS, etc. 4. Strong on Performance management 5. OK to work in Rotational Shifts 6. Candidate Should be an immediate joiner in a couple of days or a week (Max 30 Days) Should have min 1 year experience as a Team Leader. Required Candidate profile For Quality Analyst -Must have Experience in BPO domain only. -Good Communication Skills -Good Knowledge of the various aspects of Quality Assurance -Managing a setup for Inbound and outbound calls. -Preferred 1 Year of Quality Experience in BPO. Required Candidate profile For Process Trainer/ Communication Trainer -Must have Experience in BPO Domain. -Good Communication Skills -All NHT targets as defined by the framework (Throughput, pass score, etc.) -effective progress while handing over a training batch to the Operations Team -Good listening, problem solving and decision making Skills -Highly organized, detail-oriented, patient & action-oriented FOR FURTHER COMMUNICATION PLEASE CONTACT OR WHATSAPP YOUR RESUME @ ++++5+1474