Verified Job
Accounting - Finance
Team Leader Phone Banking Salary upto 75 Lakh
Accounting - Finance
#227810
Remote / WFH
Job Description
Designation:Team Leader
Payroll-Bank Payroll
Job Location-Thane/Belapur
Salary-750000 CTC GROSS P.A.
Day Shift
call Kanchan
www.hyfly.in
Team Leader- Phone Banking
Job Responsibilities-
Team Leader Phone banking is primarily responsible for managing set of 8 Customer Service Associates.
Team Leaders will be responsible to drive Customer experience (NPS),Quality , Process/Sales Performance.
Team Leaders will also provide constructive feedback and coach Officers on a regular basis to facilitate performance improvement.
Team Leader is expected to identify Process/Product failures, which lead to calls to Phone banking and highlighting it to concerned teams for resolution.
He is also responsible for managing daily operational metrics of his team members by helping CSA with customer escalations and product dissemination.
This job is provided by Shine
Payroll-Bank Payroll
Job Location-Thane/Belapur
Salary-750000 CTC GROSS P.A.
Day Shift
call Kanchan
www.hyfly.in
Team Leader- Phone Banking
Job Responsibilities-
Team Leader Phone banking is primarily responsible for managing set of 8 Customer Service Associates.
Team Leaders will be responsible to drive Customer experience (NPS),Quality , Process/Sales Performance.
Team Leaders will also provide constructive feedback and coach Officers on a regular basis to facilitate performance improvement.
Team Leader is expected to identify Process/Product failures, which lead to calls to Phone banking and highlighting it to concerned teams for resolution.
He is also responsible for managing daily operational metrics of his team members by helping CSA with customer escalations and product dissemination.
This job is provided by Shine
