Verified Job
Restaurant - Food Service
TEAM LEADER (OVERNIGHTS) – FRONT OFFICE
Restaurant - Food Service
#644499
Remote / WFH
Job Description
Full job description
Summary
Care Connects Us
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
About Park Hyatt Melbourne:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits of working with us:
Leading global hotel brand with career advancement opportunities
Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
Complimentary duty meals whilst on shift
Discounted food & beverage and park club health & day spa treatments
Discounted onsite car parking
Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
Generous paid time off and holiday policies including paid parental leave and wellbeing leave
10% discount with NIB Health insurance
About the Role
As the Team Leader (Overnights) – Front Office, you will be responsible for assisting with the efficient running of the overnight operations of the hotel in accordance with the established brand standards of Hyatt International You will ensure the highest standards of customer service are met by efficiently processing the allocation and check in of arriving guests, receiving payments, posting transactions and check out of departing guests promptly.
Working in a team of 4, you will support the Front Office Manager in supervising the day to day operations as well as supporting the team to achieve our purpose.
This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.
Some of the responsibilities include:
Ensure all Front Office employees are familiar with the hotel’s products, services, promotions, policies and procedures
Correctly allocating rooms for the following day
Delegation of tasks and responsibilities to staff
Overseeing all staff performance whilst assisting them in their duties
Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs
Efficiently and effectively handle and resolve all guest complaints with the support and guidance from the Front Office Manager
Oversee the up-selling and cross-selling of all facilities of the hotel
Ensure amenities and welcome letters are placed in the rooms prior to the guests arrival
Qualifications
Minimum two years’ experience in Front Office within a four or five star hotel environment
Experience using Opera Cloud systems is advantageous
Diploma level or higher qualifications in in business or hotel management is advantageous
Exceptional interpersonal, communication (with advanced proficiency of the English language) and time management skills with a strong ability to multi-task
Superior customer service skills along with excellent service resolution skills
The capability of working both autonomously and as part of a team
The ability to work well under pressure and possess a great attention to detail
The ability to create a positive first impression with an understanding of the importance of five star grooming standards
The flexibility to work on a rotating 24/7 roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
Summary
Care Connects Us
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
About Park Hyatt Melbourne:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits of working with us:
Leading global hotel brand with career advancement opportunities
Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
Complimentary duty meals whilst on shift
Discounted food & beverage and park club health & day spa treatments
Discounted onsite car parking
Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
Generous paid time off and holiday policies including paid parental leave and wellbeing leave
10% discount with NIB Health insurance
About the Role
As the Team Leader (Overnights) – Front Office, you will be responsible for assisting with the efficient running of the overnight operations of the hotel in accordance with the established brand standards of Hyatt International You will ensure the highest standards of customer service are met by efficiently processing the allocation and check in of arriving guests, receiving payments, posting transactions and check out of departing guests promptly.
Working in a team of 4, you will support the Front Office Manager in supervising the day to day operations as well as supporting the team to achieve our purpose.
This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.
Some of the responsibilities include:
Ensure all Front Office employees are familiar with the hotel’s products, services, promotions, policies and procedures
Correctly allocating rooms for the following day
Delegation of tasks and responsibilities to staff
Overseeing all staff performance whilst assisting them in their duties
Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs
Efficiently and effectively handle and resolve all guest complaints with the support and guidance from the Front Office Manager
Oversee the up-selling and cross-selling of all facilities of the hotel
Ensure amenities and welcome letters are placed in the rooms prior to the guests arrival
Qualifications
Minimum two years’ experience in Front Office within a four or five star hotel environment
Experience using Opera Cloud systems is advantageous
Diploma level or higher qualifications in in business or hotel management is advantageous
Exceptional interpersonal, communication (with advanced proficiency of the English language) and time management skills with a strong ability to multi-task
Superior customer service skills along with excellent service resolution skills
The capability of working both autonomously and as part of a team
The ability to work well under pressure and possess a great attention to detail
The ability to create a positive first impression with an understanding of the importance of five star grooming standards
The flexibility to work on a rotating 24/7 roster, including public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
