Team Leader Operations​/International BPO​/Technical Process

Position: Team Leader Operations//International BPO//Technical Process
Leading BPO in Bangalore
Hiring For Team Leader/Assistant Manager
International Voice Process
CTC UPTO 7.5

LPA
Require min 1

Year as Team Leader Experience in International BPO
Must be Technical Graduate
Require Experience in Technical Process(Mandatory)
Looking for Candidates from BPO ONLY
Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS
Shifts US

Mail CV at or call at

Role and

Key Responsibilities :

Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
Identify performance related issues, develop an action plan for improvement and implement corrective action
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Exercise independent judgment and discretion in the performance of the said main function to implement management policies
Support and manage the program together with other Team Leaders and Managers
Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills knowledge:

Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
Ability to mentor, coach and provide direction to team members

Interested candidates can call at or call at Read more