Verified Job
Customer Support / TeleCaller
Team Leader Inside Sales Global Shiksha India Pvt Ltd E52 2nd Floor Rajasthan
Customer Support / TeleCaller
#282774
Remote / WFH
Job Description
The Wellness Shop is an eco-friendly wellness brand that provides a range of products that are organic and natural. We provide products catering to cosmetics, wellness, and healthcare segments. We launched in 2021, so yes we’re an early-stage startup but, within the last 4-5 months, we have launched 150+ premium products and have started hitting 400+ daily orders so we know that our products rule! TWS is funded by Logx Ventures. We plan to create a brand that brings no-nonsense, simple, and natural products to the masses so we can all get some help taking care of our bodies. We need your help getting the word out! We are looking for excellent Team Leaders to join our inside sales team who will help drive high quality output from our team of Inside Sales Executives/ Business Development Executives (Wellness Consultants). As a part of this role, you will lead a team of Wellness Consultants, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition.
Responsibilities Of Team Leader:
Make sure that the sales representatives are meeting and exceeding their targets Working with data to constantly increase output from the team Keeping a constant year on the ground by interacting with customers Should assist management in the hiring process and team training.
Resolve team queries and help the team with any problems they face Oversee the team’s work for quality and guideline compliance Communicate deadlines and sales goals to team members Develops strategies to promote team member adherence to company regulations and performance goals Support team manager and performs management duties when the manager is unavailable Work with the management to drive further optimization of metrics, consistently working on improvements in quality, conversion, talk time and process adherence
Requirements
The candidate should have a min 3-6 years of experience in outbound sales Experience in managing a Tele-Sales Team of 15-20 members The candidate should possess excellent convincing and negotiation skills Excellent verbal communication, telephone etiquette, fluency in English and Hindi Consistently meeting and exceeding targets Should have a mandatory B2C sales experience- TELESALES/BPO/EdTech Industry etc.
Responsibilities Of Team Leader:
Make sure that the sales representatives are meeting and exceeding their targets Working with data to constantly increase output from the team Keeping a constant year on the ground by interacting with customers Should assist management in the hiring process and team training.
Resolve team queries and help the team with any problems they face Oversee the team’s work for quality and guideline compliance Communicate deadlines and sales goals to team members Develops strategies to promote team member adherence to company regulations and performance goals Support team manager and performs management duties when the manager is unavailable Work with the management to drive further optimization of metrics, consistently working on improvements in quality, conversion, talk time and process adherence
Requirements
The candidate should have a min 3-6 years of experience in outbound sales Experience in managing a Tele-Sales Team of 15-20 members The candidate should possess excellent convincing and negotiation skills Excellent verbal communication, telephone etiquette, fluency in English and Hindi Consistently meeting and exceeding targets Should have a mandatory B2C sales experience- TELESALES/BPO/EdTech Industry etc.
