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Customer Support / TeleCaller
Team Leader Financial Services (2507)
Customer Support / TeleCaller
#690838
Remote / WFH
Job Description
Position Description – Team Leader Financial Services
March 2026
Position title Team Leader Financial Services
Position number 1555
Classification (Level) Level 7
Department Corporate Services
Division Finance
Business unit Statutory Finance and Payroll
People Leader Unit Manager Statutory Finance
Senior Rating Services Officer, Payroll Team, Accounts Payable
Direct reports
Team
Internal: People & Culture Team, Leadership Teams, Council
Members, all City of Marion employees.
External: Superannuation schemes, Return to Work Scheme,
Key stakeholders
Income Protection Scheme, Government Departments, Salary
Packaging provider, Unions (ASU, AWU), Software providers
(Aurion), Financial Institutions, Auditors and other Councils.
Community Vision: A liveable, sustainable community.
The strategic directions of Liveable, Sustainable, and Community reflect the aspirations of
the community for the City of Marion’s future.
A fourth strategic direction, Our Organisation, sets the focus for Council and its staff toward
fulfilling the 2024-2034 Community Vision and Strategic Directions. These interconnected
directions emphasise a commitment to achieving holistic outcomes for the council area
City of Marion Values
Our Values inform what is important in how we deliver for our community.
They aspire towards a consistent standard that can be expected from all who engage with
the City of Marion.
Together we…
Focus on the customer We are: Our Community Vision
Engaged with our diverse community
Responsive and proactive
Dedicated to delivering great customer
experiences
Engage with respect We are:
Committed to a safe and inclusive workplace
Connected, caring and professional
Honest, transparent and act with integrity
Embrace excellence We are:
• Adaptable, driven and continuously improve
Accountable for our decisions and actions
Proactive in sustainability and support the
environment
A great place to work
Position Description – Team Leader Financial Services
March 2026
Purpose
The Team Leader Financial Services role is accountable to the Unit Manager Statutory
Finance within Corporate Services. The primary objective of the role is leading the Accounts
Payable, Payroll and Rating Services functions to a high standard while providing ongoing
support to all other business units within the organisation. The role is responsible
for supervising and managing the performance of the assigned team in the delivery of a
range of financial operations functions, financial related systems administration and other
financial process and system improvements. As a leader of the organisation, you will have
the customer, community and safety at the forefront of all you do, to provide the highest
level of service both externally and internally.
Key Deliverables
Manage and coordinate the Payroll, Accounts Payable and Rating Services functions,
including leadership, supervision and productivity of the work area employees.
Lead the strategic consideration of systems fit-for-purpose including implementing
new systems and identifying and implementing enhancements to existing systems
Manage council’s Payroll System
o ensuring system functionality and data integrity is maintained to the highest
standard.
o identifying, scoping and implementing ongoing enhancements of the system
o ensuring plans are developed and executed, in collaboration with Unit Manager
Statutory Finance and assigned project team, for any systems changes.
o Needs identification and the subsequent development of effective policies and
procedures, and associated communication and training, in collaboration with
the appropriate internal resources.
Oversee the development, documentation, implementation and review of plans,
budgets, work practices and procedures, for the work area functions, in consultation
with the Unit Manager Statutory Finance.
Develop and maintain effective relationships with internal and external stakeholders
and provide advice on complex payroll matters as required.
Ensure the provision of high quality, timely and accurate financial reporting to unit,
senior and executive management, and external bodies in accordance with relevant
statutory requirements.
Oversee the declaration and collection of annual rates and the annual updating of
Councils Rating Policy.
Contribute to the management of operational risk and implement risk management
processes within the business unit.
Identify and coordinate continuous service improvement opportunities to meet and
exceed business goals.
A great place to work
Position Description – Team Leader Financial Services
March 2026
Undertake a range of human resource activities associated with proactive workforce
planning and recruitment.
Ensure the provision of effective support to team members’ development by
undertaking regular performance reviews in a collaborative and encouraging manner
to facilitate best practice.
Provide effective leadership in a manner consistent with the CoM Leadership
Capabilities
Person Specification
Essential criteria
Advanced communication skills both written and verbal.
Tertiary qualification in Business, Commerce, Accounting, Economics or equivalent.
Extensive experience in the management and delivery of a range
of centralised finance functions and services
Demonstrated experience of effective management of a Finance team including the
ability to delegate and provide clear direction in response to changing priorities.
Sound experience in managing financial systems, implementing enhancements and
business efficiencies.
Proven high level communication skills, including demonstrated ability to negotiate,
consult and provide high level advice to stakeholders.
Ability to prepare and present clear and concise information and reports within
tight timeframes.
Detailed knowledge of relevant financial and accounting standards and governance.
Advanced digital literacy skills and proficiency using Microsoft Excel and Word.
Sound knowledge of Local Government Act, Superannuation, Workers
Compensation, Taxation and other legislation relative to a payroll function.
Sound knowledge of fortnightly, monthly and end of year
administration, reconciliation and reporting of payroll related accounting functions
Ability to develop applicable strategies that influence and guide the development and
continual improvement of financial systems, financial management,
financial compliance and financial operations.
Demonstrated ability to work under broad direction and collaboratively as part of a
team in planning, implementing, evaluating, and managing competing priorities to
achieve required objectives.
Sound critical thinking capability and capacity to analyse and interrogate data and
information to resolve problems and provide appropriate solutions.
Demonstrated high level contributions towards department and team-
based objectives and initiatives.
A great place to work
Position Description – Team Leader Financial Services
March 2026
Ability to think outside the square and identify system improvement opportunities.
Ability to work effectively under pressure.
Demonstrated ability to develop and establish effective relationships with internal
and external clients and stakeholders.
Confidence and capacity to operate independently with limited direction.
Willingness and ability to continuously develop leadership capability consistent with
the CoM Leadership Capabilities.
Standard conditions
Satisfactory completion of a National Police Clearance (will be arranged by the City of
Marion)
Satisfactory completion of applicable Medical Assessment (will be arranged by the
City of Marion)
Must be either an Australian resident or possess the legal right to work in Australia,
with the ability to provide documentation of a valid work visa.
Comply with existing Work, Health and Safety legislation and regulation obligations
and apply “Think Safe Live Well” philosophy.
Remain familiar with, and actively drive compliance with, all Work, Health, and Safety
(WHS) legislation and regulations, Code of Practice for Self-Insurers and City of
Marion Policies and Procedures.
Embrace ethical and moral behavior and report any suspected instances of fraud
and/or corruption in accordance with Fraud and Corruption Management and the
Code of Conduct.
Adhere to the City of Marion Values.
The incumbent will perform other duties as required.
Other conditions specific to the role
Must hold a valid, full (unrestricted) driver's license in accordance with South
Australian requirements.
A great place to work
Position Description – Team Leader Financial Services
March 2026
Position description confirmation and acknowledgement
New employee acknowledgement
By signing the ‘City of Marion Employment Acceptance Statement’ in your Letter of Offer, you
are agreeing to the Position Description attached to your Offer.
Employee name: Signature: Date:
Leader name: Signature: Date:
HR name: Signature: Date:
A great place to work
March 2026
Position title Team Leader Financial Services
Position number 1555
Classification (Level) Level 7
Department Corporate Services
Division Finance
Business unit Statutory Finance and Payroll
People Leader Unit Manager Statutory Finance
Senior Rating Services Officer, Payroll Team, Accounts Payable
Direct reports
Team
Internal: People & Culture Team, Leadership Teams, Council
Members, all City of Marion employees.
External: Superannuation schemes, Return to Work Scheme,
Key stakeholders
Income Protection Scheme, Government Departments, Salary
Packaging provider, Unions (ASU, AWU), Software providers
(Aurion), Financial Institutions, Auditors and other Councils.
Community Vision: A liveable, sustainable community.
The strategic directions of Liveable, Sustainable, and Community reflect the aspirations of
the community for the City of Marion’s future.
A fourth strategic direction, Our Organisation, sets the focus for Council and its staff toward
fulfilling the 2024-2034 Community Vision and Strategic Directions. These interconnected
directions emphasise a commitment to achieving holistic outcomes for the council area
City of Marion Values
Our Values inform what is important in how we deliver for our community.
They aspire towards a consistent standard that can be expected from all who engage with
the City of Marion.
Together we…
Focus on the customer We are: Our Community Vision
Engaged with our diverse community
Responsive and proactive
Dedicated to delivering great customer
experiences
Engage with respect We are:
Committed to a safe and inclusive workplace
Connected, caring and professional
Honest, transparent and act with integrity
Embrace excellence We are:
• Adaptable, driven and continuously improve
Accountable for our decisions and actions
Proactive in sustainability and support the
environment
A great place to work
Position Description – Team Leader Financial Services
March 2026
Purpose
The Team Leader Financial Services role is accountable to the Unit Manager Statutory
Finance within Corporate Services. The primary objective of the role is leading the Accounts
Payable, Payroll and Rating Services functions to a high standard while providing ongoing
support to all other business units within the organisation. The role is responsible
for supervising and managing the performance of the assigned team in the delivery of a
range of financial operations functions, financial related systems administration and other
financial process and system improvements. As a leader of the organisation, you will have
the customer, community and safety at the forefront of all you do, to provide the highest
level of service both externally and internally.
Key Deliverables
Manage and coordinate the Payroll, Accounts Payable and Rating Services functions,
including leadership, supervision and productivity of the work area employees.
Lead the strategic consideration of systems fit-for-purpose including implementing
new systems and identifying and implementing enhancements to existing systems
Manage council’s Payroll System
o ensuring system functionality and data integrity is maintained to the highest
standard.
o identifying, scoping and implementing ongoing enhancements of the system
o ensuring plans are developed and executed, in collaboration with Unit Manager
Statutory Finance and assigned project team, for any systems changes.
o Needs identification and the subsequent development of effective policies and
procedures, and associated communication and training, in collaboration with
the appropriate internal resources.
Oversee the development, documentation, implementation and review of plans,
budgets, work practices and procedures, for the work area functions, in consultation
with the Unit Manager Statutory Finance.
Develop and maintain effective relationships with internal and external stakeholders
and provide advice on complex payroll matters as required.
Ensure the provision of high quality, timely and accurate financial reporting to unit,
senior and executive management, and external bodies in accordance with relevant
statutory requirements.
Oversee the declaration and collection of annual rates and the annual updating of
Councils Rating Policy.
Contribute to the management of operational risk and implement risk management
processes within the business unit.
Identify and coordinate continuous service improvement opportunities to meet and
exceed business goals.
A great place to work
Position Description – Team Leader Financial Services
March 2026
Undertake a range of human resource activities associated with proactive workforce
planning and recruitment.
Ensure the provision of effective support to team members’ development by
undertaking regular performance reviews in a collaborative and encouraging manner
to facilitate best practice.
Provide effective leadership in a manner consistent with the CoM Leadership
Capabilities
Person Specification
Essential criteria
Advanced communication skills both written and verbal.
Tertiary qualification in Business, Commerce, Accounting, Economics or equivalent.
Extensive experience in the management and delivery of a range
of centralised finance functions and services
Demonstrated experience of effective management of a Finance team including the
ability to delegate and provide clear direction in response to changing priorities.
Sound experience in managing financial systems, implementing enhancements and
business efficiencies.
Proven high level communication skills, including demonstrated ability to negotiate,
consult and provide high level advice to stakeholders.
Ability to prepare and present clear and concise information and reports within
tight timeframes.
Detailed knowledge of relevant financial and accounting standards and governance.
Advanced digital literacy skills and proficiency using Microsoft Excel and Word.
Sound knowledge of Local Government Act, Superannuation, Workers
Compensation, Taxation and other legislation relative to a payroll function.
Sound knowledge of fortnightly, monthly and end of year
administration, reconciliation and reporting of payroll related accounting functions
Ability to develop applicable strategies that influence and guide the development and
continual improvement of financial systems, financial management,
financial compliance and financial operations.
Demonstrated ability to work under broad direction and collaboratively as part of a
team in planning, implementing, evaluating, and managing competing priorities to
achieve required objectives.
Sound critical thinking capability and capacity to analyse and interrogate data and
information to resolve problems and provide appropriate solutions.
Demonstrated high level contributions towards department and team-
based objectives and initiatives.
A great place to work
Position Description – Team Leader Financial Services
March 2026
Ability to think outside the square and identify system improvement opportunities.
Ability to work effectively under pressure.
Demonstrated ability to develop and establish effective relationships with internal
and external clients and stakeholders.
Confidence and capacity to operate independently with limited direction.
Willingness and ability to continuously develop leadership capability consistent with
the CoM Leadership Capabilities.
Standard conditions
Satisfactory completion of a National Police Clearance (will be arranged by the City of
Marion)
Satisfactory completion of applicable Medical Assessment (will be arranged by the
City of Marion)
Must be either an Australian resident or possess the legal right to work in Australia,
with the ability to provide documentation of a valid work visa.
Comply with existing Work, Health and Safety legislation and regulation obligations
and apply “Think Safe Live Well” philosophy.
Remain familiar with, and actively drive compliance with, all Work, Health, and Safety
(WHS) legislation and regulations, Code of Practice for Self-Insurers and City of
Marion Policies and Procedures.
Embrace ethical and moral behavior and report any suspected instances of fraud
and/or corruption in accordance with Fraud and Corruption Management and the
Code of Conduct.
Adhere to the City of Marion Values.
The incumbent will perform other duties as required.
Other conditions specific to the role
Must hold a valid, full (unrestricted) driver's license in accordance with South
Australian requirements.
A great place to work
Position Description – Team Leader Financial Services
March 2026
Position description confirmation and acknowledgement
New employee acknowledgement
By signing the ‘City of Marion Employment Acceptance Statement’ in your Letter of Offer, you
are agreeing to the Position Description attached to your Offer.
Employee name: Signature: Date:
Leader name: Signature: Date:
HR name: Signature: Date:
A great place to work
