Verified Job
Customer Support / TeleCaller
Team Leader, Client Services
Customer Support / TeleCaller
#7090
Remote / WFH
Victoria University of Wellington 4.3 4.3 out of 5 stars Kelburn, Wellington Full-time Victoria University
Job Description
Full job description
Do you have experience working in libraries or the tertiary sector and an interest in delivering high-quality client service in a university environment?
Are you a motivated, customer-focused individual with a track record of working effectively within a team environment?
Can you lead problem-solving, planning and implementation tasks to achieve project or team goals?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Team Leader to join Te Pātaka Kōrero - Library Client Services team on a permanent full-time contract.
Key responsibilities:
To ensure the delivery and promotion of the full range of client services (including self-service) is achieved to a consistently high standard which meet clients’ needs.
Coach, develop and mentor the Client Services staff to ensure they are well trained and supported in their professional development and can assist clients with access to physical and electronic collections.
Lead, manage and monitor the performance of the team.
Library spaces are well-maintained and meet clients’ needs, and physical collections are easy to locate and use.
Support the work of Te Pātaka Kōrero - Library to deliver and develop services and resources, contributing to a skilled, progressive and efficient workforce.
Ō pūmanawa - About you
You will be a highly organised self-starter and natural relationship builder, with demonstrated leadership ability who can lead a team to deliver high-quality library services. You bring an inclusive, practical leadership style, thrive in a busy service environment, and are confident motivating others, balancing priorities, and adapting to change.
Key requirements:
Demonstrated experience in leading a successful team or project initiatives.
Proven ability to develop highly effective relationships and partnerships with internal and external stakeholders.
Outstanding people and communication skills including the ability to adjust to different audiences.
Proven service delivery and support experience to a diverse range of clients.
Ability to assess, troubleshoot and adapt workflows and processes to deliver on required outcomes with established timeframes.
If this link is not available, click 'apply' to view this on the University career's page.
Close date for vacancy : 24 May 2026.
Contact details for vacancy: If you have any questions regarding this role please get in touch with Glenn Reddiex (glenn.reddiex@vuw.ac.nz).
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.
We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.
Do you have experience working in libraries or the tertiary sector and an interest in delivering high-quality client service in a university environment?
Are you a motivated, customer-focused individual with a track record of working effectively within a team environment?
Can you lead problem-solving, planning and implementation tasks to achieve project or team goals?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Team Leader to join Te Pātaka Kōrero - Library Client Services team on a permanent full-time contract.
Key responsibilities:
To ensure the delivery and promotion of the full range of client services (including self-service) is achieved to a consistently high standard which meet clients’ needs.
Coach, develop and mentor the Client Services staff to ensure they are well trained and supported in their professional development and can assist clients with access to physical and electronic collections.
Lead, manage and monitor the performance of the team.
Library spaces are well-maintained and meet clients’ needs, and physical collections are easy to locate and use.
Support the work of Te Pātaka Kōrero - Library to deliver and develop services and resources, contributing to a skilled, progressive and efficient workforce.
Ō pūmanawa - About you
You will be a highly organised self-starter and natural relationship builder, with demonstrated leadership ability who can lead a team to deliver high-quality library services. You bring an inclusive, practical leadership style, thrive in a busy service environment, and are confident motivating others, balancing priorities, and adapting to change.
Key requirements:
Demonstrated experience in leading a successful team or project initiatives.
Proven ability to develop highly effective relationships and partnerships with internal and external stakeholders.
Outstanding people and communication skills including the ability to adjust to different audiences.
Proven service delivery and support experience to a diverse range of clients.
Ability to assess, troubleshoot and adapt workflows and processes to deliver on required outcomes with established timeframes.
If this link is not available, click 'apply' to view this on the University career's page.
Close date for vacancy : 24 May 2026.
Contact details for vacancy: If you have any questions regarding this role please get in touch with Glenn Reddiex (glenn.reddiex@vuw.ac.nz).
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.
We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.
