Verified Job
Customer Support / TeleCaller
Team Leader BPO Nonvoice
Customer Support / TeleCaller
#259072
Remote / WFH
Job Description
Hiring for an MNC
Role : Team Leader - Non voice
Location : Kolkata
Qualification : Graduate
Experience : At least 2 years as a Team Leader for non - voice process in a BPO
Shift : Rotational shift
Salary : Up to 4.5 LPA CTC based on experience
Role And Responsibilities
• To motivate, develop and mentor team members in a dynamically changing environment.
• Monitor projects/transactions and provide qualitative/constructive feedback to the team members/Team Leaders.
• Answer operations related queries from the client.
• Drive process performance to achieve and exceed SLA deliverable.
• To create a conducive and stimulating environment for the teams to accomplish their goals.
• Manage expectations of his/her team members and proactively should be able to sense their needs.
• Represent the organization and participate in client visits and reviews.
• Ability to drive process, performance & transformation
• Maintain delivery dashboards with analysis
• To be a part of the client calibration call to have better understanding of the process and for continuous improvement
Interested candidates please contact:-
- Aarushi (HR)
Careerschool HR Solutions
Role : Team Leader - Non voice
Location : Kolkata
Qualification : Graduate
Experience : At least 2 years as a Team Leader for non - voice process in a BPO
Shift : Rotational shift
Salary : Up to 4.5 LPA CTC based on experience
Role And Responsibilities
• To motivate, develop and mentor team members in a dynamically changing environment.
• Monitor projects/transactions and provide qualitative/constructive feedback to the team members/Team Leaders.
• Answer operations related queries from the client.
• Drive process performance to achieve and exceed SLA deliverable.
• To create a conducive and stimulating environment for the teams to accomplish their goals.
• Manage expectations of his/her team members and proactively should be able to sense their needs.
• Represent the organization and participate in client visits and reviews.
• Ability to drive process, performance & transformation
• Maintain delivery dashboards with analysis
• To be a part of the client calibration call to have better understanding of the process and for continuous improvement
Interested candidates please contact:-
- Aarushi (HR)
Careerschool HR Solutions
