Team Leader - BPO (Bodakdev)

We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work environment

Eligibility Criteria:
• Solid performance history as TL in BPO company.

Key Responsibilities:

- Team Supervision
- Performance Management
- Training & Development
- Reporting & Analysis
- Customer Experience
- Conflict Resolution
- Engagement & Motivation
- Process Adherence

Qualifications

- Proven experience in management and leadership roles within a customer service environment
- Strong supervisory skills with a focus on performance management
- Excellent communication skills in English
- Ability to analyze customer service metrics and implement improvements
- Multilingual capabilities are highly desirable
- Demonstrated ability to motivate and develop team members effectively

Job Types: Full-time, Permanent

Pay: Up to ₹45,000.00 per month

Ability to commute/relocate:

- Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Team Lead: 2 years (Required)
- BPO Company: 2 years (Required)