Verified Job
Accounting - Finance
Team LeadAssistant Manager International Banking
Accounting - Finance
#220795
Remote / WFH
Job Description
job_description
Job Title: Team Lead/Assistant Manager -International Customer Service (Banking Operations)Location: Pune
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No. 1 BPO in India with prospective expansion vision.
Candidate Expectations:
• Candidate must have 4+ years of experience in International Customer Service Voice Process supporting Banking/Insurance domain.
• Assist customers via the inbound/outbound calls received.
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem-solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization's internal systems.
• Resolving customer queries at first point of contact.
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
• Ensure call handling and service quality is maintained.
• Must be flexible for shifts including night shifts
Job Title: Team Lead/Assistant Manager -International Customer Service (Banking Operations)Location: Pune
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No. 1 BPO in India with prospective expansion vision.
Candidate Expectations:
• Candidate must have 4+ years of experience in International Customer Service Voice Process supporting Banking/Insurance domain.
• Assist customers via the inbound/outbound calls received.
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem-solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization's internal systems.
• Resolving customer queries at first point of contact.
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
• Ensure call handling and service quality is maintained.
• Must be flexible for shifts including night shifts
