Team Lead – Outbound Sales
Job Description
We are hiring an experienced Team Lead – Outbound Sales to lead a high-performing team supporting international markets including the UK, US, Canada, and APAC.
The ideal candidate will have a strong background in International Outbound Sales, proven team management experience, excellent coaching skills, and the ability to drive sales performance while maintaining high-quality customer interactions.
Key Responsibilities
• Lead, mentor, and manage a team of Outbound Sales Executives.
• Monitor team KPIs including outbound calls, meetings booked, activations, revenue, quality, and adherence.
• Conduct regular team huddles, performance reviews, and one-on-one coaching sessions.
• Review call recordings and provide constructive sales coaching.
• Support outbound calling, seller activation, onboarding, and consultative selling activities.
• Ensure accurate CRM updates and compliance with sales processes (Zendesk preferred).
• Manage shift operations, workload distribution, scheduling, and service levels.
• Track sales metrics and implement performance improvement plans.
• Collaborate with global stakeholders to ensure smooth operations and an excellent customer experience.
Mandatory Requirements
• 5+ years of total work experience.
• 2+ years of experience as a Team Lead managing 6 or more direct reports.
• Proven experience managing International Outbound Sales teams.
• Strong experience in Cold Calling, Inside Sales, Telesales, International B2B Sales, and Consultative Selling.
• Excellent sales coaching and team development skills.
• Good understanding of sales KPIs, revenue management, and performance metrics.
• Excellent verbal and written English communication skills.
• Experience using CRM platforms such as Zendesk, Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or similar.
• Willingness to work rotational shifts aligned with global markets.
Preferred Industry Experience
Candidates from the following industries will be preferred:
• IT SaaS
• Telecom
• Financial Services
• Digital Marketing
• Marketing Products
• E-commerce
• Website Design & Development Services
• Technology Services
Preferred Skills
• International Sales
• Outbound Sales
• B2B Sales
• Cold Calling
• Team Leadership
• Sales Coaching
• People Management
• Objection Handling
• Consultative Selling
• Revenue Growth
• Performance Management
• Customer Success
• CRM Management
• Sales Metrics & Reporting
Why Join Us?
• Hybrid work environment
• Opportunity to work with global markets
• Career growth in an international organization
• Learning & Development opportunities
• Medical, Personal Accident & Life Insurance
• Employee wellness benefits
• Collaborative and high-performance work culture
Notice Period
Immediate joiners or candidates with a notice period of 30 days or less will be preferred.
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Benefits:
• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund
Work Location: In person
