Team lead bpo

• Minimum 1+year experience as a Team Leader in Non voice process(On Papers Mandatory)

• Minimum of 5 year of work experience in a Non Voice Domestic/international.

• Should have hands on parameters and to drive the team.

• Should have handled minimum span of 15 members.

• Facilitate day to day Operations

• Handling 2nd level escalated calls.

• Checking on distribution of mails and/or other operational roadblocks and helping ease them for his/her team

• Attend Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc.,

• Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the Asst. Manager and the team to improve the process

• Develop, groom and coach team members so that they are able to perform better / as per the business objectives and Caliber culture.

Shift

• 6 Days work 1 day Week off (Rotational)

Education

Mandatory : Graduate with experience in Non Voice/BPO back office operations

Desirable : Graduate with experience in Non Voice or Email chat Support is an added advantage

Salary: 4LPA Max