Verified Job
Customer Support / TeleCaller
Team Lead
Customer Support / TeleCaller
#700162
Remote / WFH
Job Description
#EnterTheGame
What’s Activate?
Activate is redefining how the world plays. We are a global tech company known for creating first of its kind full-scale interactive active gaming facility. We’re growing at a fast pace and leveling up the future of entertainment by fusing technology with physical activity to deliver an immersive, hands-on gaming experience.
Press play on the video below to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.
https://www.youtube.com/watch?v=Fp8mpM1cD2k
Read job details below and apply now to #EnterTheGame!
The Team Lead at Activate is the on shift captain, working closely with the Store Leader to keep the store operations running smoothly. You’re the go to guide for both customers and staff, making sure every player has an amazing experience and team feels supported and ready to shine.
You set the tone each shift, leading by example with a can-do attitude, boundless energy, and a keen eye for details that turn good moments into epic ones. When the action ramps up, you’re the calm, confident spark that keeps the team in sync, motivated, and winning together.
The Duties and Responsibilities:
Customer and Store Operations
Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards
People Leadership
Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
Maintenance and Inventory
Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities
The Qualifications:
1-2 years of previous experience in a similar role is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts starting as early as 8 am and ending at 1 am is required
Previous experience overseeing a team of 10+ is an asset
The Perks:
Competitive wage
Benefits package
Paid time off
Casual dress
Employee discount
Fun and dynamic work environment
On-site parking
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Work Location: In person
What’s Activate?
Activate is redefining how the world plays. We are a global tech company known for creating first of its kind full-scale interactive active gaming facility. We’re growing at a fast pace and leveling up the future of entertainment by fusing technology with physical activity to deliver an immersive, hands-on gaming experience.
Press play on the video below to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.
https://www.youtube.com/watch?v=Fp8mpM1cD2k
Read job details below and apply now to #EnterTheGame!
The Team Lead at Activate is the on shift captain, working closely with the Store Leader to keep the store operations running smoothly. You’re the go to guide for both customers and staff, making sure every player has an amazing experience and team feels supported and ready to shine.
You set the tone each shift, leading by example with a can-do attitude, boundless energy, and a keen eye for details that turn good moments into epic ones. When the action ramps up, you’re the calm, confident spark that keeps the team in sync, motivated, and winning together.
The Duties and Responsibilities:
Customer and Store Operations
Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards
People Leadership
Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
Maintenance and Inventory
Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities
The Qualifications:
1-2 years of previous experience in a similar role is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts starting as early as 8 am and ending at 1 am is required
Previous experience overseeing a team of 10+ is an asset
The Perks:
Competitive wage
Benefits package
Paid time off
Casual dress
Employee discount
Fun and dynamic work environment
On-site parking
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Work Location: In person
