Verified Job
Customer Support / TeleCaller
System Manager
Customer Support / TeleCaller
#700145
Remote / WFH
Job Description
Start of main content
NTT
Canberra Cyber Operations
Critical Capability Stakeholder-Facing Role
Initial 15 months contract
Due to the nature of the role, it needs you to be an Australian Citizen and NV1 Security Cleared.
We’re seeking a highly organised, proactive and capability-focused Systems Manager. This role plays a key part in supporting the sustainment, enhancement, and operational readiness of product environment—critical digital capabilities used across the organisation.
About the Role
As the Systems Manager, you will coordinate system enhancements, manage sustainment activities, and ensure operational alignment across multiple technical and stakeholder groups. You’ll partner closely with the Product Manager, capability owners and functional teams to deliver uplift initiatives that strengthen deployed ICT capabilities.
This is a dynamic, diverse role that requires excellent coordination, communication, and organisational skills—ideal for someone experienced in ICT, systems management, or capability delivery environments.
Key Responsibilities
In this role, you will:
Lead the planning, scheduling, and delivery of approved system enhancements
Coordinate cross‑functional SMEs to deliver multiple workstreams in parallel.
Maintain strategic planning artefacts, including roadmaps, timelines, and milestone tracking.
Oversee licensing compliance, renewals, and entitlement accuracy.
Provide reporting inputs, including performance, risk/issue updates, and scheduling impacts.
Collaborate with engineering, cyber, ILS, training, procurement, and finance teams.
Engage units around testing, release planning, operational acceptance, and readiness.
Identify and escalate risks, issues, or resource constraints.
Ensure documentation, training content, and configuration items remain accurate and up to date.
Support alignment with governance, security, and compliance requirements.
✅ Essential Requirements
We’re looking for candidates with:
Experience leading projects, ICT sustainment, or system improvement initiatives.
Strong understanding of sustainment principles—configuration, licensing, documentation, lifecycle management.
Ability to coordinate multidisciplinary technical teams (engineering, cyber, logistics, training, procurement).
Strong communication and stakeholder engagement skills across technical and operational groups.
Excellent planning and organisational skills, with ability to manage competing priorities.
Familiarity with ITSM, change management, or enhancement delivery processes.
Join our growing global team and accelerate your career with us. Apply today.
For more information about this or other opportunities, please contact Shipra Aggarwal. Please quote our job reference number 667201.
About us
NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, ****** orientation, gender reassignment, veteran status, or other protected category.
NTT
Canberra Cyber Operations
Critical Capability Stakeholder-Facing Role
Initial 15 months contract
Due to the nature of the role, it needs you to be an Australian Citizen and NV1 Security Cleared.
We’re seeking a highly organised, proactive and capability-focused Systems Manager. This role plays a key part in supporting the sustainment, enhancement, and operational readiness of product environment—critical digital capabilities used across the organisation.
About the Role
As the Systems Manager, you will coordinate system enhancements, manage sustainment activities, and ensure operational alignment across multiple technical and stakeholder groups. You’ll partner closely with the Product Manager, capability owners and functional teams to deliver uplift initiatives that strengthen deployed ICT capabilities.
This is a dynamic, diverse role that requires excellent coordination, communication, and organisational skills—ideal for someone experienced in ICT, systems management, or capability delivery environments.
Key Responsibilities
In this role, you will:
Lead the planning, scheduling, and delivery of approved system enhancements
Coordinate cross‑functional SMEs to deliver multiple workstreams in parallel.
Maintain strategic planning artefacts, including roadmaps, timelines, and milestone tracking.
Oversee licensing compliance, renewals, and entitlement accuracy.
Provide reporting inputs, including performance, risk/issue updates, and scheduling impacts.
Collaborate with engineering, cyber, ILS, training, procurement, and finance teams.
Engage units around testing, release planning, operational acceptance, and readiness.
Identify and escalate risks, issues, or resource constraints.
Ensure documentation, training content, and configuration items remain accurate and up to date.
Support alignment with governance, security, and compliance requirements.
✅ Essential Requirements
We’re looking for candidates with:
Experience leading projects, ICT sustainment, or system improvement initiatives.
Strong understanding of sustainment principles—configuration, licensing, documentation, lifecycle management.
Ability to coordinate multidisciplinary technical teams (engineering, cyber, logistics, training, procurement).
Strong communication and stakeholder engagement skills across technical and operational groups.
Excellent planning and organisational skills, with ability to manage competing priorities.
Familiarity with ITSM, change management, or enhancement delivery processes.
Join our growing global team and accelerate your career with us. Apply today.
For more information about this or other opportunities, please contact Shipra Aggarwal. Please quote our job reference number 667201.
About us
NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, ****** orientation, gender reassignment, veteran status, or other protected category.
