System Engineer-L2

Work Experience: 2-4years

Work Location: Infopark, Kochi

Mode of Work: Remote (Temporary)

Job Responsibilities:

• Manage and maintain various Windows Server operating systems

• Administer Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP

• Manage and support Microsoft Exchange Server (on-prem and/or hybrid)

• Administer Microsoft 365 (Office 365) services including user account, license, and mailbox management

• Administer and monitor Hyper-V and VMware virtualization environments

• Maintain computer networks and related computing environments, including system software and

application configurations

• Perform backup operations and develop/execute disaster recovery procedures

• Troubleshoot and resolve hardware, software, and networking issues

• Ensure adherence to Service Level Agreements (SLAs)

• Execute and support Level 1 network-related tasks, escalating where appropriate

• Manage and maintain various applications/tools like RMM, Ticketing, IT Documentation, EDR etc.

Skills Required:

• Hands-on experience with Windows Server, Active Directory, Exchange, and Office 365

• Strong understanding of DNS, DHCP, GPO, and network fundamentals

• Knowledge of Hyper-V and/or VMware platforms

• Backup and disaster recovery experience

• Excellent troubleshooting and analytical skills

• Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:

• Three-year Diploma or Graduate or Postgraduate

• Relevant certification would be a plus

Essential requirement:

• Willing to work in dedicated night shift

• Excellent communication skills