Verified Job
Customer Support / TeleCaller
Supporter Experience Coordinator
Customer Support / TeleCaller
#662044
Remote / WFH
Job Description
Pay
£24,723 - £26,828 a year
Job type
Full-time
Location
Leeds LS17 6QD
Full job description
Join Our Team as a Supporter Experience Coordinator at St Gemma’s Hospice.
Are you passionate about delivering outstanding customer service and building meaningful relationships? Do you thrive in a fast paced environment where no two days are the same? If so, we have the perfect role for you.
We are looking for a Supporter Experience Coordinator to provide an exceptional level of service to our valued supporters, ensuring they receive the best possible experience. This role is essential in fostering long term support by responding promptly and professionally to enquiries, processing donations and assisting with fundraising administration. You will be the first point of contact for supporters, ensuring all queries are handled with care, efficiency and enthusiasm. Every interaction will leave supporters feeling valued and appreciated.
Key responsibilities include:
Acting as the first point of contact for fundraising queries, providing helpful and timely support.
Welcoming supporters to the Supporter Hub and creating a warm, positive experience.
Processing donations promptly and ensuring they are acknowledged in a timely and heartfelt manner, whether by telephone, email or handwritten cards.
Maintaining accurate supporter records and ensuring data is processed correctly, with full respect for marketing preferences.
Contributing to the smooth delivery of fundraising initiatives, from large scale campaigns and community events to more personal and meaningful supporter interactions.
We are looking for someone with excellent communication and interpersonal skills, a keen eye for detail and the ability to manage data efficiently. A proactive, customer focused approach to problem solving will be essential, along with the ability to work well both independently and as part of a team.
This is a fantastic opportunity to be part of a compassionate and dedicated team, working in a role where you can truly make a lasting impact.
To discuss this exciting opportunity further please contact Sam Richardson, Supporter Experience Team Leader, on 0113 218 5555.
Please see our website for further information and to apply online. Please note that we do not accept CVs.
Closing date: 19th January 2026
Interviews: 30th January 2026
This role is office based and part time hours will be considered.
We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this advertisement prior to the closing date if a sufficient number of applications are received.
St Gemma’s Hospice is a Leeds-based charity providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients and their carers in the Hospice’s In-Patient Unit, through the St Gemma’s community team, and via our day services, which include a Day Hospice and Out-Patient Department.
St Gemma’s welcomes and provides care to everyone regardless of people’s age, gender, disability, race, religion, ****** orientation or diagnosis. Our care is always completely free of charge.
St Gemma’s is the largest hospice in Yorkshire and one of the largest in the UK.
£24,723 - £26,828 a year
Job type
Full-time
Location
Leeds LS17 6QD
Full job description
Join Our Team as a Supporter Experience Coordinator at St Gemma’s Hospice.
Are you passionate about delivering outstanding customer service and building meaningful relationships? Do you thrive in a fast paced environment where no two days are the same? If so, we have the perfect role for you.
We are looking for a Supporter Experience Coordinator to provide an exceptional level of service to our valued supporters, ensuring they receive the best possible experience. This role is essential in fostering long term support by responding promptly and professionally to enquiries, processing donations and assisting with fundraising administration. You will be the first point of contact for supporters, ensuring all queries are handled with care, efficiency and enthusiasm. Every interaction will leave supporters feeling valued and appreciated.
Key responsibilities include:
Acting as the first point of contact for fundraising queries, providing helpful and timely support.
Welcoming supporters to the Supporter Hub and creating a warm, positive experience.
Processing donations promptly and ensuring they are acknowledged in a timely and heartfelt manner, whether by telephone, email or handwritten cards.
Maintaining accurate supporter records and ensuring data is processed correctly, with full respect for marketing preferences.
Contributing to the smooth delivery of fundraising initiatives, from large scale campaigns and community events to more personal and meaningful supporter interactions.
We are looking for someone with excellent communication and interpersonal skills, a keen eye for detail and the ability to manage data efficiently. A proactive, customer focused approach to problem solving will be essential, along with the ability to work well both independently and as part of a team.
This is a fantastic opportunity to be part of a compassionate and dedicated team, working in a role where you can truly make a lasting impact.
To discuss this exciting opportunity further please contact Sam Richardson, Supporter Experience Team Leader, on 0113 218 5555.
Please see our website for further information and to apply online. Please note that we do not accept CVs.
Closing date: 19th January 2026
Interviews: 30th January 2026
This role is office based and part time hours will be considered.
We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this advertisement prior to the closing date if a sufficient number of applications are received.
St Gemma’s Hospice is a Leeds-based charity providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients and their carers in the Hospice’s In-Patient Unit, through the St Gemma’s community team, and via our day services, which include a Day Hospice and Out-Patient Department.
St Gemma’s welcomes and provides care to everyone regardless of people’s age, gender, disability, race, religion, ****** orientation or diagnosis. Our care is always completely free of charge.
St Gemma’s is the largest hospice in Yorkshire and one of the largest in the UK.
