Support Worker – Supported Living (Dollis Hill, NW London)

Job Description

"Out-of-area candidates will not be considered"

"Unfortunately Callaway Care & Support Ltd does not offer visa sponsorship and cannot accept applications from non-UK based applicants"

Support Worker – Supported Living (Dollis Hill, NW London)

Hawarden Hill – Callaway Care and Support

Full-time 37.5 hours x 2

Part-time 30 hours x 1

Full-time Waking Night 40 hours x 1

Part-time Waking Night 30 hours x 1

Callaway Care and Support are opening a brand-new supported living service – a second floor two-bedroom flat and are looking for Support Workers to join the team.

This is an opportunity to be part of a service where structure, consistency, and teamwork matter, and where you can genuinely make a difference to the people you support.

The Service

Hawarden Hill is a supported living service supporting 2 adults with learning disabilities and autism, some of whom have complex needs and behaviours that require clear, consistent support and strong staff boundaries.

Hawarden Hill in Dollis Hill / Neasden sits in a well-connected pocket of Northwest London. The location balances immediate access to large green parks with everyday retail and transport options.

The service provides 24-hour waking support and is based in a well-connected area, close to local shops, transport, and community spaces. The people we support are encouraged to access their local community, build routines, and develop independence at their own pace.

This is a service where consistency is key. The people living here benefit from staff who are calm, reliable, and able to follow guidance and routines properly. Where this is done well, individuals can feel safe, settled, and more independent in their day-to-day lives.

About Us

At Callaway Care and Support, we support autistic adults and individuals with learning disabilities across Northwest London.

We focus on delivering care that is:

consistent
person-centred
and built around real outcomes
We work closely with families, professionals, and the people we support to ensure care reflects individual needs and preferences. We invest in our staff through training, development, and ongoing support, recognising that good care starts with a well-supported team.

Our values are:

Commitment, Collaboration, Aspiration, and Success

The Role

As a Support Worker, you will be supporting individuals with all aspects of daily living, helping them to live as independently as possible while ensuring their safety and wellbeing.

This includes supporting with:

daily routines and personal care
accessing the community (shopping, appointments, activities)
managing health needs and appointments
building skills and independence
maintaining a structured and consistent environment
You will be expected to follow care plans and guidance closely, work as part of a team, and communicate clearly with colleagues and senior staff.

This is not a passive role. You will need to be observant, reliable, and confident in maintaining clear boundaries when required.

Key Responsibilities

You will support individuals in line with their care plans, ensuring their wishes and preferences are respected while maintaining a safe and structured environment.

You will work closely with the team to provide consistent support, ensuring that approaches are followed and that any changes in needs are reported appropriately.

You will maintain accurate records and contribute to daily notes, ensuring that information is clear and supports safe care.

You will support individuals to access the community, attend appointments, and take part in activities that are meaningful to them.

You will promote independence wherever possible, while ensuring individuals are supported appropriately based on their needs.

You will follow all safeguarding procedures, ensuring any concerns are reported and acted on.

What We’re Looking For

We are looking for individuals who are:
calm, reliable, and consistent in their approach
able to follow guidance and work as part of a team
confident supporting individuals with learning disabilities and/or autism
able to maintain clear and professional boundaries
willing to learn and develop within the role
Ideally, you will have:

at least 1 years’ experience in adult social care
NVQ Level 2 in Health & Social Care or Care Certificate (preferred)
basic IT skills for record keeping
a genuine interest in supporting people to live independently
Hours & Pay

37.5 hours per week
Shifts will include days, waking nights, weekends, and bank holidays
These hours are set via rota and this will involve early shifts, late shifts, and some weekends (including bank holidays).
Salary: £12.82 per hour.
Benefits

28 days annual leave (including bank holidays)
Bespoke training and development opportunities
Employee Assistance Programme
Employee of the Quarter recognition scheme
Retail and shopping discounts
Important Information

You must have the right to work in the UK
We do not offer sponsorship
An Enhanced DBS will be required (paid for by Callaway Care)
Apply

If you’re looking for a role where you can be part of a supportive team and make a real difference in people’s lives, we’d like to hear from you.

If you do not hear from us within 21 days of applying, please assume your application has not been successful on this occasion.

Pay: £19,999.20-£26,665.60 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Health & wellbeing programme
Store discount
Ability to commute/relocate:

Dollis Hill NW2 7BR: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please note that we do not offer Visa Sponsorship
Experience:

Working with individuals with LD & autism: 1 year (required)
Work authorisation:

United Kingdom (required)
Location:

Dollis Hill NW2 7BR (required)
Work Location: In person