Verified Job
Customer Support / TeleCaller
Support Worker - Kaitaia
Customer Support / TeleCaller
#802139
Remote / WFH
Access Community Health
Job Description
20th July, 2026
Looking for a role that works around your life?
Whether you’re balancing study, family, or other commitments, we may be able to accommodate your availability based on the care needs in our community.
Each Tangata will have high risk individual care requirements, and you will support them with all elements of daily living such as Palliative cares, Bowel cares, Dementia, Mental health, Medication.
You will provide safe, respectful, and person‑centred support in people’s homes, being mindful of what matters to them, including their culture, values, beliefs, routines, and boundaries.
Whakangungu | Training
We provide practical and online training during the first few weeks of employment. With the added bonus of year-round training with regular refreshers and new modules to keep skills up to date. You’ll be supported through structured induction, ongoing training, refreshers, and clear development pathways.
Mōhou Ake | About You
The following skills and experience may be required depending on the specific client needs you are matched to.
Spinal injury experience
Stoma Management experience
Experienced in the use of a full, standing and two-person hoist
Experience administering prescribed medication
Love working with people and helping them thrive
Be willing to learn, reflect, and adapt your approach to what matters for each person
Have experience in or exposure to caregiving, disability support, aged care, community work, or other people‑facing roles
Committed to culturally safe, respectful support for people from all backgrounds
Intuitive and responsive to people’s needs
Own a smartphone
Have the right to work in New Zealand
Full/restricted driver’s license
He aha ai mātou? | Why Us
Flexible hours – mornings, evenings, weekends
Extra $1.00 per hour for weekend work!
24.33-$30.27 plus weekend allowances
A clear career pathway for Kaiāwhina | Support Workers
Exclusive Spark Mobile Plan: Endless data (40GB at max speed), unlimited NZ/AU calls & texts, hotspot access, voicemail for just $24.15/month
Our work is grounded in Kaitiakitanga, Kotahitanga, Tū Tika and Manaakitanga — caring for our communities, working together, doing the right thing, and looking after each other
Some client needs require Support Workers who hold a Level 3 or Level 4 Health and Wellbeing qualification to ensure safe and appropriate care. We support equitable recruitment by recognising transferable experience and, where appropriate, providing training pathways to build and maintain Level 3–4 capability. Support Workers are matched to client needs based on skills, experience, and qualifications.
Access Community Health | Uru Ātea’s mission is to create a better day, every day for thousands of people throughout Aotearoa, helping them live independently in their own homes and communities. Uru Ātea means “to enter space”—our promise to deliver services wherever our clients need us.
Show less
Looking for a role that works around your life?
Whether you’re balancing study, family, or other commitments, we may be able to accommodate your availability based on the care needs in our community.
Each Tangata will have high risk individual care requirements, and you will support them with all elements of daily living such as Palliative cares, Bowel cares, Dementia, Mental health, Medication.
You will provide safe, respectful, and person‑centred support in people’s homes, being mindful of what matters to them, including their culture, values, beliefs, routines, and boundaries.
Whakangungu | Training
We provide practical and online training during the first few weeks of employment. With the added bonus of year-round training with regular refreshers and new modules to keep skills up to date. You’ll be supported through structured induction, ongoing training, refreshers, and clear development pathways.
Mōhou Ake | About You
The following skills and experience may be required depending on the specific client needs you are matched to.
Spinal injury experience
Stoma Management experience
Experienced in the use of a full, standing and two-person hoist
Experience administering prescribed medication
Love working with people and helping them thrive
Be willing to learn, reflect, and adapt your approach to what matters for each person
Have experience in or exposure to caregiving, disability support, aged care, community work, or other people‑facing roles
Committed to culturally safe, respectful support for people from all backgrounds
Intuitive and responsive to people’s needs
Own a smartphone
Have the right to work in New Zealand
Full/restricted driver’s license
He aha ai mātou? | Why Us
Flexible hours – mornings, evenings, weekends
Extra $1.00 per hour for weekend work!
24.33-$30.27 plus weekend allowances
A clear career pathway for Kaiāwhina | Support Workers
Exclusive Spark Mobile Plan: Endless data (40GB at max speed), unlimited NZ/AU calls & texts, hotspot access, voicemail for just $24.15/month
Our work is grounded in Kaitiakitanga, Kotahitanga, Tū Tika and Manaakitanga — caring for our communities, working together, doing the right thing, and looking after each other
Some client needs require Support Workers who hold a Level 3 or Level 4 Health and Wellbeing qualification to ensure safe and appropriate care. We support equitable recruitment by recognising transferable experience and, where appropriate, providing training pathways to build and maintain Level 3–4 capability. Support Workers are matched to client needs based on skills, experience, and qualifications.
Access Community Health | Uru Ātea’s mission is to create a better day, every day for thousands of people throughout Aotearoa, helping them live independently in their own homes and communities. Uru Ātea means “to enter space”—our promise to deliver services wherever our clients need us.
Show less
