Verified Job
Customer Support / TeleCaller
Support Technician
Customer Support / TeleCaller
#693243
Remote / WFH
Job Description
It’s early 2026. New year (well, newish), new plans, and there's a decent chance that this should be one of them if you’re still grinding the same tickets.
You’ve been grinding remote tickets for years.
You’ve mastered the queue.
You’ve soloed Exchange.
You’ve tanked Azure outages and DPS’d your way through AD forests.
Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.
We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.
This isn’t just another support role. It’s a smarter way to do support in 2026.
It’s a chance to:
Work across desktop, servers, firewalls, cloud infra, and cool AI tools
Train like a beast—10 paid training days, certs = pay rise
Join a team of smart humans who actually care about tech (and each other)
Escape the script—solve real problems, not just reset passwords and reboot printer
What You’ll Be Doing
Slaying tickets across Microsoft AD, Azure, M365, and Exchange
Troubleshooting desktops, servers, firewalls, and networks like a boss
Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
Jumping into project deployments when things get spicy
Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
Collaborating with senior engineers to keep environments clean, lean, and mean
Venturing out to client sites (fuel, tolls and parking’s on us, not on you)
Requirements
What You’ll Bring
Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
Solid grasp of Windows Server, Exchange, and cloud platforms
Comfort across the stack—from desktop to firewall, LAN/WAN included
Experience with ticketing systems and a knack for making users feel heard
Great comms, great attitude, and a genuine love for solving problems
A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)
Benefits
What You’ll Get
Up to $80k package, plus training and flexibility
Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
Hybrid working arrangements for real work-life balance
10 paid training days a year, exam fees covered, and pay rises for certs
FastTrack mentoring program for career growth
MAD (Making A Difference) Council—equality, charity, and sustainability
️ Tesla company car option (yes, really—conditions apply)
Regular social events and a team culture built on trust, curiosity, and support
Neurodiverse? We’ve Got You.
We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.
Apply now. Or don’t. But if you’re still reading, you probably should.
Consider this your most sensible decision for 2026.
You’ve been grinding remote tickets for years.
You’ve mastered the queue.
You’ve soloed Exchange.
You’ve tanked Azure outages and DPS’d your way through AD forests.
Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.
We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.
This isn’t just another support role. It’s a smarter way to do support in 2026.
It’s a chance to:
Work across desktop, servers, firewalls, cloud infra, and cool AI tools
Train like a beast—10 paid training days, certs = pay rise
Join a team of smart humans who actually care about tech (and each other)
Escape the script—solve real problems, not just reset passwords and reboot printer
What You’ll Be Doing
Slaying tickets across Microsoft AD, Azure, M365, and Exchange
Troubleshooting desktops, servers, firewalls, and networks like a boss
Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
Jumping into project deployments when things get spicy
Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
Collaborating with senior engineers to keep environments clean, lean, and mean
Venturing out to client sites (fuel, tolls and parking’s on us, not on you)
Requirements
What You’ll Bring
Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
Solid grasp of Windows Server, Exchange, and cloud platforms
Comfort across the stack—from desktop to firewall, LAN/WAN included
Experience with ticketing systems and a knack for making users feel heard
Great comms, great attitude, and a genuine love for solving problems
A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)
Benefits
What You’ll Get
Up to $80k package, plus training and flexibility
Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
Hybrid working arrangements for real work-life balance
10 paid training days a year, exam fees covered, and pay rises for certs
FastTrack mentoring program for career growth
MAD (Making A Difference) Council—equality, charity, and sustainability
️ Tesla company car option (yes, really—conditions apply)
Regular social events and a team culture built on trust, curiosity, and support
Neurodiverse? We’ve Got You.
We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.
Apply now. Or don’t. But if you’re still reading, you probably should.
Consider this your most sensible decision for 2026.
