Verified Job
Customer Support / TeleCaller
Support Services Assistant
Customer Support / TeleCaller
#722837
Remote / WFH
Lyons Davidson Solicitors 3.1 3.1 out of 5 stars Leeds £24,000 a year - Full-time Lyons Davidson Solicitors
Job Description
On a full-time basis, you will work a seven-hour day, 35 hours a week Monday to Friday. Default hours will be 7.30am – 3.30pm. However, please note that the nature of the work will require some flexibility, both during the week and very occasionally at weekends.
To assist the Facilities Manager in providing facilities services efficiently to meet or exceed all Service Level Agreements;
Facilities-related work and or the use of the building by contractors, for e.g. the access system/arrangements, inductions, car parking, unlock/lock up, desk moves, equipment distribution, minor repairs;
To support the remote IT service desk with onsite tasks
To provide support for our Central Service team with print, copying and postal tasks
To ensure other office administrative tasks are processed within the timescale required, for e.g. to receive and process hand delivered and couriered mail, checking/ordering stationery;
To answer and accurately place incoming telephone calls and emails;
To greet callers who ring the doorbell/intercom and limited reception duties;
The ideal candidate will be practical, service orientated, have good telephone manner and be able to communicate well in writing and verbally. You will be comfortable with using office technology including Microsoft Office and basic computer hardware such as screens, keyboards and other devices. You will have good organisational skills, including attention to detail, and have the self-motivation and initiative to work on your own as well able to work in a wider team.
Previous administration experience in an office environment, undertaking similar duties to those outlined and dealing with service providers and contractors is desirable. However, good customer service and a practical aptitude are equally important and consideration will be given to candidates who can demonstrate other practical skills relevant to the role and common sense.
A good standard of education including Maths and English GCSE or equivalent.
Lyons Davidson is a national law firm providing legal services to businesses and individuals.
We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.
To assist the Facilities Manager in providing facilities services efficiently to meet or exceed all Service Level Agreements;
Facilities-related work and or the use of the building by contractors, for e.g. the access system/arrangements, inductions, car parking, unlock/lock up, desk moves, equipment distribution, minor repairs;
To support the remote IT service desk with onsite tasks
To provide support for our Central Service team with print, copying and postal tasks
To ensure other office administrative tasks are processed within the timescale required, for e.g. to receive and process hand delivered and couriered mail, checking/ordering stationery;
To answer and accurately place incoming telephone calls and emails;
To greet callers who ring the doorbell/intercom and limited reception duties;
The ideal candidate will be practical, service orientated, have good telephone manner and be able to communicate well in writing and verbally. You will be comfortable with using office technology including Microsoft Office and basic computer hardware such as screens, keyboards and other devices. You will have good organisational skills, including attention to detail, and have the self-motivation and initiative to work on your own as well able to work in a wider team.
Previous administration experience in an office environment, undertaking similar duties to those outlined and dealing with service providers and contractors is desirable. However, good customer service and a practical aptitude are equally important and consideration will be given to candidates who can demonstrate other practical skills relevant to the role and common sense.
A good standard of education including Maths and English GCSE or equivalent.
Lyons Davidson is a national law firm providing legal services to businesses and individuals.
We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.
