Verified Job
Hardware / Network Engineer
Support Engineer I
Hardware / Network Engineer
#794075
Remote / WFH
Synoptek
Job Description
Job Summary
We are looking for a Support Engineer I to provide end-user technical support and troubleshoot desktop, network, and Microsoft environment issues. The ideal candidate should have strong troubleshooting skills and a customer-focused approach.
Key Responsibilities
Provide technical support to end users via phone, email, and remote tools.
Troubleshoot hardware, software, Windows OS, and Microsoft 365 issues.
Manage user accounts, passwords, and permissions in Active Directory.
Perform basic troubleshooting of DNS, DHCP, and network connectivity issues.
Support desktops, laptops, printers, and peripheral devices.
Log, track, and resolve incidents through the ticketing system.
Escalate complex issues to higher-level support teams as needed.
We are looking for a Support Engineer I to provide end-user technical support and troubleshoot desktop, network, and Microsoft environment issues. The ideal candidate should have strong troubleshooting skills and a customer-focused approach.
Key Responsibilities
Provide technical support to end users via phone, email, and remote tools.
Troubleshoot hardware, software, Windows OS, and Microsoft 365 issues.
Manage user accounts, passwords, and permissions in Active Directory.
Perform basic troubleshooting of DNS, DHCP, and network connectivity issues.
Support desktops, laptops, printers, and peripheral devices.
Log, track, and resolve incidents through the ticketing system.
Escalate complex issues to higher-level support teams as needed.
