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Customer Support / TeleCaller
Support Consultant
Customer Support / TeleCaller
#707031
Remote / WFH
Job Description
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South Australia
50 km
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200+ jobs - since yesterday
Adviser Service Specialist
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Health insurance
Employee assistance program
Salary packaging
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Employers: Post a Job
Woolpert
We seek to move the world forward through innovative thinking.
Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth.
About us (Woolpert)
Woolpert is a global leader in Architecture, Engineering and Geospatial (AEG), with a longstanding and expanding presence across Australia. Building on our rich heritage as AAM, we deliver cutting edge solutions in aerial mapping, surveying, GIS, and digital transformation for major resources, infrastructure, and environmental projects – standing and expanding presence across Australia. Building on our rich heritage as AAM, we deliver cutting‑edge solutions in aerial mapping, surveying, GIS, and digital transformation for major resources, infrastructure, and environmental projects.
Our culture—known as the Woolpack—is built on innovation, inclusion, and ownership. Through our Principal Program, every team member could become a company owner and share in our collective success. Woolpert has proudly been certified as a Great Place to Work® for the ninth time.
The opportunity with us as the Support Consultant
Woolpert's Digital Delivery Team is looking for a Support Consultant! You may choose to be based in our Brisbane, Perth, Melbourne, Sydney or Adelaide office for this hybrid role.
Reporting to the Project & Support Manager, the role gives you the opportunity work with customers to resolve technical support cases raised through our geospatial help desk.
As a Support Consultant at Woolpert, you will:
Be a trusted point of contact for our customers, resolve first and second level software support requests with confidence and care.
Manage customer phone calls and e-mails through our Helpdesk system and liaising with internal staff to triage and resolve technical support issues.
Investigate, troubleshoot, and resolve software issues across our geospatial platforms, including VertiGIS Geocortex and Esri ArcGIS.
Providing regular reporting on support KPIs.
We're looking for someone who has:
Tertiary qualifications or equivalent in IT, computer science, software engineering or geomatics.
Hands‑on experience supporting Microsoft‑based environments, including Windows OS, Active Directory, and common desktop or server applications.
A solid understanding of core networking concepts such as IP addressing, DNS, firewalls, and basic diagnostics.
Experience identifying and diagnosing issues in web‑based applications, including understanding how HTTP/HTTPS requests, responses, and authentication flows work.
Excellent communication skills and the ability to collaborate effectively with customers and internal stakeholders at all levels.
The team does consider the below desirable experience, so do let us know if you have any of the following!
Exposure to reading or writing code in any language, with an understanding of logic, variables, and error handling.
Experience with scripting or automation (e.g. batch files or PowerShell) to support repeatable tasks or diagnostics.
Familiarity with GIS and/or CAD applications, particularly Esri ArcGIS and VertiGIS, or a strong interest in developing skills in spatial technologies.
Knowledge of corporate or cloud networking environments, including on‑premises to cloud connectivity and common security controls.
Desirable qualifications are:
Current Driver's licence
Current passport
Woolpert Benefits
Want to earn long-term rewards that reflect your impact? Woolpert's Principal Program gives employees the opportunity to become stakeholders in the company and benefit directly from its growth and success.
Want surety for your income? Woolpert employees benefit from automatic Salary Continuance Insurance provided by the company.
Want to make the most of your salary? Woolpert offers novated leasing and salary sacrifice options to help you get more value from your income.
Thinking of advancing your studies? Woolpack members wanting to continue their formal education with role related courses have access to reimbursements and study leave options to assist with their studies.
Need flexibility with where you work? Subject to operational requirements Woolpert offer flexible work arrangements.
Looking after your wellbeing? Woolpert employees and their immediate family members have access to our confidential Employee Assistance Program, along with our discounted voluntary corporate health insurance through Bupa.
We value diversity and inclusion at Woolpert and are committed to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from First Nations peoples.
As this is a full-time role, this role requires individuals with Full Working Rights in Australia. Successful candidate is required to go through a National Police Background Check (covered by Woolpert), and only shortlisted candidates will be contacted.
If you believe you might be a good fit and would like to join our Woolpack, click on the APPLY NOW button to submit your application. If you don't meet all the preferred experience for this position, we encourage you to still apply!
Find out more about what Woolpert has to offer here: http://woolpert.com/about-us/
Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com.
If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com.
To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.
Start of main content
Job title, keywords or company
South Australia
50 km
Last 24 hours
filter
Pay
filter
Remote
Job Type
filter
Education level
filter
jobs in South Australia
200+ jobs - since yesterday
Adviser Service Specialist
Marsh & McLennan Companies
Adelaide SA
Visited 1 minute ago
Operations Supervisor
Team Global Express
Greater Adelaide SA
Parental leave
Employee discount
Work from home
Visited 0 minutes ago
Support Consultant
Woolpert
Greater Adelaide SA
Health insurance
Employee assistance program
Salary packaging
TEMPORARY SSO3 - ROXBY DOWNS AS - MANAGER INFRASTRUCTURE OPERATION AND WHS
Department for Education, South Australia
Roxby Downs SA
Assistant Retail Manager - Modbury
Savers Australia
Greater Adelaide SA
Receptionist/Administration Assistant
AC Podiatry
Hillcrest SA 5086
Retail Pharmacy Assistant Gawler Place Adelaide SA
Chemist Warehouse
Adelaide SA 5000
Employee discount
Employee assistance program
Field Technician
BAE Systems
Osborne SA 5017
Line Maintenance Supervisor - Adelaide
Regional Express
Adelaide SA 5000
TEMPORARY GSE3 - ROXBY DOWNS AS - GROUNDSPERSON
Department for Education, South Australia
Roxby Downs SA
Manager, Customer & Marketing
City of Adelaide
Adelaide SA 5000
ICT Manager
PHILLIP RILEY PROJECTS
Adelaide SA 5000
Telstra Retail: Full Time Customer Service & Sales Consultant MURRAY BRIDGE
Telstra Business Technology Centre Perth South
Murray Bridge SA
Parental leave
View similar jobs with this employer
OSHC Coordinator
Extend After School Care
Glenroy SA
Front Office Attendant: Discovery Resorts - Wilpena
Discovery Resorts
Adelaide SA 5000
Uniform provided
Account Manager
CSR
Mawson Lakes SA
Employee assistance program
Parts Interpreter
Commercial Motor Vehicles Pty Ltd.
Regency Park SA
Insurance services
Sales Specialist
Woodville Auto Wreckers
Gillman SA 5013
On-the-job training
Casual Merchandiser - Northern Suburbs Metro Adelaide
Nestlé
Adelaide SA 5000
Events Assistants / Relief Event Assistants Needed
CLIG
Adelaide SA 5000
LEADER BAND B-2 - PORT AUGUSTA SS - LEADER
Department for Education, South Australia
Port Augusta SA
Community Domestic Worker
Bene
Woodville SA 5011
Salary packaging
Bunnings Relay Merchandiser - Adelaide - SA 1
Often responds within 1 day
CROSSMARK Australia
Adelaide SA 5000
Employee discount
Kitchen Attendant - Casual
Adelaide Venue Management (AVM)
Greater Adelaide SA
Employee discount
Uniform provided
Account Executive
OzRunways/Jeppesen Australia Pty Ltd.
Prospect SA 5082
People also searched:
Employers: Post a Job
Woolpert
We seek to move the world forward through innovative thinking.
Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth.
About us (Woolpert)
Woolpert is a global leader in Architecture, Engineering and Geospatial (AEG), with a longstanding and expanding presence across Australia. Building on our rich heritage as AAM, we deliver cutting edge solutions in aerial mapping, surveying, GIS, and digital transformation for major resources, infrastructure, and environmental projects – standing and expanding presence across Australia. Building on our rich heritage as AAM, we deliver cutting‑edge solutions in aerial mapping, surveying, GIS, and digital transformation for major resources, infrastructure, and environmental projects.
Our culture—known as the Woolpack—is built on innovation, inclusion, and ownership. Through our Principal Program, every team member could become a company owner and share in our collective success. Woolpert has proudly been certified as a Great Place to Work® for the ninth time.
The opportunity with us as the Support Consultant
Woolpert's Digital Delivery Team is looking for a Support Consultant! You may choose to be based in our Brisbane, Perth, Melbourne, Sydney or Adelaide office for this hybrid role.
Reporting to the Project & Support Manager, the role gives you the opportunity work with customers to resolve technical support cases raised through our geospatial help desk.
As a Support Consultant at Woolpert, you will:
Be a trusted point of contact for our customers, resolve first and second level software support requests with confidence and care.
Manage customer phone calls and e-mails through our Helpdesk system and liaising with internal staff to triage and resolve technical support issues.
Investigate, troubleshoot, and resolve software issues across our geospatial platforms, including VertiGIS Geocortex and Esri ArcGIS.
Providing regular reporting on support KPIs.
We're looking for someone who has:
Tertiary qualifications or equivalent in IT, computer science, software engineering or geomatics.
Hands‑on experience supporting Microsoft‑based environments, including Windows OS, Active Directory, and common desktop or server applications.
A solid understanding of core networking concepts such as IP addressing, DNS, firewalls, and basic diagnostics.
Experience identifying and diagnosing issues in web‑based applications, including understanding how HTTP/HTTPS requests, responses, and authentication flows work.
Excellent communication skills and the ability to collaborate effectively with customers and internal stakeholders at all levels.
The team does consider the below desirable experience, so do let us know if you have any of the following!
Exposure to reading or writing code in any language, with an understanding of logic, variables, and error handling.
Experience with scripting or automation (e.g. batch files or PowerShell) to support repeatable tasks or diagnostics.
Familiarity with GIS and/or CAD applications, particularly Esri ArcGIS and VertiGIS, or a strong interest in developing skills in spatial technologies.
Knowledge of corporate or cloud networking environments, including on‑premises to cloud connectivity and common security controls.
Desirable qualifications are:
Current Driver's licence
Current passport
Woolpert Benefits
Want to earn long-term rewards that reflect your impact? Woolpert's Principal Program gives employees the opportunity to become stakeholders in the company and benefit directly from its growth and success.
Want surety for your income? Woolpert employees benefit from automatic Salary Continuance Insurance provided by the company.
Want to make the most of your salary? Woolpert offers novated leasing and salary sacrifice options to help you get more value from your income.
Thinking of advancing your studies? Woolpack members wanting to continue their formal education with role related courses have access to reimbursements and study leave options to assist with their studies.
Need flexibility with where you work? Subject to operational requirements Woolpert offer flexible work arrangements.
Looking after your wellbeing? Woolpert employees and their immediate family members have access to our confidential Employee Assistance Program, along with our discounted voluntary corporate health insurance through Bupa.
We value diversity and inclusion at Woolpert and are committed to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from First Nations peoples.
As this is a full-time role, this role requires individuals with Full Working Rights in Australia. Successful candidate is required to go through a National Police Background Check (covered by Woolpert), and only shortlisted candidates will be contacted.
If you believe you might be a good fit and would like to join our Woolpack, click on the APPLY NOW button to submit your application. If you don't meet all the preferred experience for this position, we encourage you to still apply!
Find out more about what Woolpert has to offer here: http://woolpert.com/about-us/
Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com.
If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com.
To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.
